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Job Number: 33800
Location: Phoebe North Campus
Address:
2000 Palmyra Rd
Albany,
GA
Postal Code: 31701
Shift: Days (United States of America)
Job Type: Full time
Medical Center Representative
Location: Albany, GA Job ID: 33800
Description - External
JOB SUMMARY
Screens and refers all incoming calls and customers and or patients
Manages customer and or patient flow
Maintains current medical records
Files secondary insurance
Enters charges and payments
Files secondary insurance, workers compensation claims, and corporate services claims
Pursues collections daily
Investigates patient billing inquiries
Orders supplies and prepares mandatory computer generated reports
Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance
During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics
GENERAL REQUIREMENTS
Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills
WORKING CONDITIONS
General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids, or infectious organisms
May be required to change from one task to another of different nature without loss of efficiency or composure
Periods of high stress and fluctuating workloads may occur
May be scheduled as needed including overtime
Qualifications - External
EDUCATION REQUIREMENTS
High School Diploma or GED (Required)
EXPERIENCE REQUIREMENTS
1 year of medical office experience is required (Preferred)
1 year experience with CPT and ICD-9 insurance coding (Preferred)
1 year of customer service experience (Required)
CERTIFICATIONS AND LICENSURES
No Certifications are Required or Preferred
GENERAL SKILLS
Organizational Skills
Communication Skills
Interpersonal Skills
Customer Relations
Mathematical
Grammar / Spelling
Read / Comprehend Written Instructions
Follow Verbal Instructions
Basic Computer Skills
General Clerical Skills
Motivational skills
Self-starter
PHYSICAL REQUIREMENTS
Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good manual dexterity and eye-hand-foot coordination
Ability to perform repetitive tasks/motion
PHYSICAL DEMANDS
Standing - Frequently within shift (34-66%)
Walking - Frequently within shift (34-66%)
Sitting - Continuously within shift (67-100%)
Climbing - Occasionally within shift (1-33%)
Bending/Stooping - Occasionally within shift (1-33%)
Twist at waist - Occasionally within shift (1-33%)
Pushing/Pulling - Occasionally within shift (1-33%)
Reaching above shoulder - Occasionally within shift (1-33%)