MEDICAL CENTER REPRESENTATIVE

Monroe Medical Center PT / 48 hours per pay period

Summary of Position The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration, customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial, and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.

Nature and Scope The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Manager.

Principal Duties and Responsibilities May include some or all of the following:

1. Daily Operations:

   • Manages the telephone and documents legible and concise messages
   • Handles routine patient concerns/complaints
   • Answers patient inquiries regarding accounts and/or refers patients to accounts receivable representatives
   • Distributes mail and faxes
   • Organizes, retrieves, files, repairs, and purges medical records
   • Maintains inventory of office supplies, forms, and equipment
   • Processes release and record forms
   • Opens and closes office

2. Processing the arrival and exit of patients:

   • Welcomes patients
   • Enters and updates patient demographic and insurance information into the computer
   • Schedules tests, follow-up, and referral appointments
   • Collects all co-pays and deductibles, addresses past due balances and payment plans

3. Processing the fee tickets:

   • Codes diagnoses and procedures using ICD-9, CPT, and HCPCS manuals
   • Calculates and verifies charges
   • Handles data entry of the charges and payments
   • Balances the days batch of charges and payments
   • Creates a bank deposit
   • Reconciles the missing fee ticket report
   • Monitors the reschedule queue

4. Implements the standards for Premier Health Net, including the Customer Service and Teamwork Standards.

5. Responsible for other duties as assigned.

Requirements

• High School diploma or equivalent certificate
• Two to three years of experience in an ambulatory health care facility preferred
• Knowledgeable of Third Party Payers, ICD-9 and CPT coding, and medical terminology
• Computer and Keyboarding skills
• Ability to work in a fast-paced environment, and prioritize and perform multiple tasks