Medical Claims Customer Service Specialist

Job Description:

Now hiring for a Medical Claims Customer Service Specialist

Location: Monroe, LA

Pay Rate: $16.00 per hour

Schedule: Monday-Friday | Day Shift

Got People Skills? Turn Them Into Paychecks

Looking for Medical Claims Customer Service Specialist jobs in Monroe where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Knowledge of health and dental insurance benefits, including deductibles, copays, and coinsurance
• Medical or dental office experience preferred
• Previous customer service or call center experience preferred
• Strong communication and problem-solving skills
• Ability to navigate multiple computer systems and handle high call volumes

Job Duties

• Answer incoming calls from providers and health plan members
• Assist with benefit, eligibility, claim payment, and coverage questions
• Research and resolve inquiries accurately and professionally
• Document customer interactions and maintain detailed records
• Perform data entry and administrative tasks as needed
• Deliver exceptional customer service on every call

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

What You Will Do

As a Medical Claims Customer Service Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Medical Claims Customer Service Specialist assists customers by providing information, answering questions, and helping resolve concerns with professionalism and care. This role requires excellent communication, patience, and a positive attitude toward customer service.

The Medical Claims Customer Service Specialist supports business operations by maintaining accurate records, processing requests, and coordinating with internal departments to ensure customer needs are met. Dependability and attention to detail support successful outcomes.

This profession offers an opportunity to make a positive impact through exceptional customer support.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.