Medical Clinic Supervisor

ACHC is a Federally Qualified Health Center and licensed primary care clinic. We provide medical and dental care, with additional specialists in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry and Optometry. ACHC Clinics are located across Fresno, Kings and Tulare counties.

The Clinic Supervisor is responsible for overseeing the daily operations of a Federally Qualified Health Center (FQHC) clinic. This entry-level supervisory role that ensures efficient workflows, supports staff and providers, and promotes high-quality patient experience. Acting as the on-site point of contact for operational issues, the supervisor collaborates with the Clinic Operations Manager and other department leadership to promote a positive work environment, implement performance improvement initiatives, and maintain compliance with regulatory standards.

Key Responsibilities

Clinic Operations

• Oversee front desk, scheduling, patient registration, and overall clinic flow.
• Ensure accurate documentation, billing, and records management.
• Monitor inventory and coordinate ordering and restocking supplies.
• Maintain a clean, safe, and organized clinic environment.

Staff Coordination & Leadership

• Support onboarding and training of new staff.
• Assign daily tasks and ensure adequate coverage across roles.
• Provide real-time coaching and feedback to team members.
• Foster teamwork, accountability, and a positive work culture.
• Conduct daily huddles and weekly team check-ins.

Provider & Patient Support

• Serve as a liaison between providers and administrative staff.
• Address patient concerns and escalate issues as needed.
• Monitor patient satisfaction and contribute to service improvements.

Compliance & Performance

• Ensure adherence to HIPAA, OSHA, State and Federal laws, and ACHC policies.
• Participate in internal audits and readiness activities.
• Track operational metrics and report to the Clinic Operations Manager.
• Assist with implementing corrective action plans and quality initiatives.

Administrative Duties

• Manage time-off requests, punch change requests and review timecards for accuracy.
• Review and reconcile daily deposits (cash/check) and ensure accuracy.
• Complete facility and safety checklists; submit maintenance requests.
• Review schedules, pre-registration worklists, and confirmation lists.
• Manage email and calendar priorities; respond to messages promptly.
• Schedule and lead monthly team meetings.

Role-Specific Duties

• If Supervisor is a Medical Assistant: perform MA responsibilities, per job description.
• If Supervisor is a Front Office Receptionist: perform front office responsibilities, per job description.
• Perform other duties as assigned.