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Customer Service Jobs in Richardson, TX

Medical Customer Service Representative

Imprimis

Richardson, TX

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JOB DETAILS
SALARY
$22–$24 Per Hour
SKILLS
Accounts Receivable, Billing, Call Centers, Communication Skills, Credit and Collections, Customer Support/Service, Detail Oriented, Documentation, English Language, Healthcare Customer Service, Insurance, Medical Billing, Medical Office, Medical Organizations, Medical Treatment, Multilingual, Multitasking, Reconciliation, Spanish Language, Team Player
LOCATION
Richardson, TX
POSTED
Today
About the Job

IMPRIMIS GROUP IS HIRING!

CUSTOMER SERVICE

ONSITE | DALLAS, TX

DIRECT HIRE | $22-24/HR

Imprimis Group is hiring a Customer Service Representative / Self-Pay Collector for a dynamic medical billing team. This is a role combining customer service, light patient collections, and project-based work.

This position is ideal for someone who enjoys variety and can balance phone-based support with administrative project work.

Position Summary:

The CSR/Self-Pay Collector handles patients' questions, complaints, problems and concerns while also being able to explain policies and procedures to the patients. CSR's

are required to be familiar with a variety of the field's concepts, practices and procedures including but not limited to patient and insurance billing.

Key Responsibilities:

  • Handle inbound patient calls related to billing questions, balances, and account inquiries.
  • Perform light patient collections and assist with payment arrangements.
  • Research and resolve outstanding patient balances.
  • Assist with A/R follow-up and account corrections.
  • Work on assigned projects, including:
    • Reviewing patient balances for accuracy.
  • Verifying documentation in systems.
  • Entering notes and updates in designated fields.
  • Communicate with internal teams regarding account discrepancies.
  • Maintain productivity standards:
    • ~40+ calls/day.
  • ~40-50 accounts worked daily.
Qualifications:
  • 1+ year of customer service or collections experience required.
  • Healthcare or medical billing experience preferred.
  • Strong communication skills with ability to handle patient interactions professionally.
  • Ability to multitask in a fast-paced environment.
  • Basic understanding of billing, collections, or insurance processes preferred.
Preferred Experience:
  • Experience in medical office, billing, or call center environment.
  • Exposure to patient collections or insurance follow-up.
  • Bilingual (English/Spanish) a plus.
Key Traits for Success:
  • Proactive mindset - asks questions and takes initiative.
  • Strong attention to detail.
  • Positive, team-oriented attitude.
  • Ability to shift between phones and project work seamlessly.
  • Onsite role (Dallas office).
  • Blend of customer service + administrative/project work (not 100% phones).
  • Great opportunity for someone looking to grow within medical billing.
Why Join This Team:
  • Growing medical billing organization with expanding specialty clients.
  • Stable opportunity.
  • Direct impact on patient experience and revenue cycle efficiency.
  • Streamlined interview and hiring process.


Apply Today! Send your resume to recruiting@imprimis.com for immediate consideration!

About the Company

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Imprimis

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