Call Centers, Call Volume, Communication Skills, Corporate Policies, County Ordinances, Customer Relations, Customer Support/Service, Detail Oriented, Healthcare, Healthcare Customer Service, Interpersonal Skills, Medical Records, Microsoft Office, Operations, Organizational Skills, Regulatory Compliance, State Laws and Regulations, Team Player
Medical Customer Service Representative
Pay Rate: $19.50 per hour
Onsite in St. George, UT
Position Overview
We are seeking experienced Medical Customer Service Representatives to join a dynamic healthcare team in St. George, Utah. This role is essential for delivering exceptional patient support, scheduling health screenings, and maintaining positive relationships with patients and healthcare partners. The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls in a fast-paced environment.
Responsibilities
- Perform outbound calls to schedule patients for health screenings.
- Respond promptly to patient and customer inquiries via phone, email, or chat.
- Assist patients with questions and concerns while providing excellent customer service.
- Maintain and update patient and customer records to ensure accuracy.
- Collaborate with team members to ensure seamless daily operations.
- Adapt to various patient situations and provide appropriate solutions.
- Ensure all interactions align with company standards, policies, and compliance requirements.
- Provide feedback on customer interactions to help enhance service processes.
- Maintain a professional and courteous demeanor in all interactions.
Qualifications
- Previous experience in medical customer service, healthcare scheduling, call center, or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency with Microsoft Office and standard office software.
- Detail-oriented with strong organizational skills.
- Experience working with patient information and healthcare environments is a plus.
Schedule
Monday through Friday, 8:30 AM to 5:00 PM
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.