About Us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company - with offices in New York City; Greenville, SC; and Huntington Beach, CA - is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we"re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the Role
LifeMD is seeking a Medical Director to provide clinical leadership across our multi-vertical telehealth platform. This role holds physician-level accountability for the quality, safety, and compliance of clinical care delivered through our network of MD/DOs and nurse practitioners (NPs), and partners closely with product and clinical operations teams to shape how care is delivered at scale.
Key Responsibilities:
Physician Supervision & Accountability
- Supervise, mentor, and evaluate MD/DO providers across the platform"s clinical verticals
- Establish and monitor performance metrics for physicians (e.g., quality of documentation, adherence to protocol, patient outcomes, escalation handling, complaint/incident rates)
- Partner with the Clinical NP Manager to co-drive accountability for overall clinical performance across the combined physician and NP workforce
- Conduct or oversee periodic chart audits and peer review
Collaborating Physician Duties
- Serve as collaborating/supervising physician for NPs in states where state law requires a collaborative practice or supervision agreement
- Maintain compliant, up-to-date collaborative practice agreements in each applicable state, including required chart review percentages, meeting cadence, and documentation standards
- Monitor changes in state NP scope-of-practice law (full practice authority vs. reduced/restricted) and adjust collaboration structures accordingly, in coordination with legal/compliance
- Administrative support in Full Practice Authority (FPA) states, NPs may practice independently without a collaborating physician; this role"s supervisory obligations in those states are administrative/quality-based rather than a legal collaboration requirement
Clinical Protocol Development
- Develop, review, and maintain evidence-based clinical protocols and treatment guidelines across the platform"s service lines
- Ensure protocols reflect current clinical guidelines, incorporate risk mitigation, and are updated as new evidence or regulatory guidance emerges
- Standardize protocols across verticals where clinically appropriate while allowing for vertical-specific nuance
Product & New Vertical Review
- Participate in clinical review of new products, service lines, and platform features prior to launch
- Assess proposed new verticals for clinical appropriateness, regulatory risk, and staffing/scope-of-practice implications
- Serve as clinical subject-matter expert in cross-functional product planning meetings
- Partner closely with the SVP of Operations on the business and operational implications of new products, staffing models, and clinical capacity planning
Quality, Risk & Compliance
- Identify and respond to clinical risk trends (e.g., adverse events, malpractice exposure, prescribing pattern outliers)
- Partner with Legal/Compliance on licensing, credentialing, and multi-state regulatory requirements
- Support incident investigations and corrective action plans
- Serve as a voting member of the Quality & Patient Safety Committee (QPSC)
- Lead or participate in root cause analyses (RCAs) for adverse events, near-misses, and clinical practice issues, and ensure corrective action plans are implemented and tracked to closure
- Champion a culture of clinical quality and patient safety across all provider types and verticals, including trend monitoring, peer review findings, and safety event reporting
Physician Administration
- As the direct manager of the physician staff, review and approve physician timecards and payroll submissions on a recurring basis
- Manage physician payroll, including compensation calculation, bonus/incentive structures tied to clinical performance, and timely resolution of payroll discrepancies
- Partner with Finance and Legal on physician compensation structure, contract terms, and payroll system administration