Accreditation Standards, Adjudication, Alliance/Partner Management, Clinical Monitoring, Clinical Practices/Protocols, Communication Skills, Contract Requirements, Corrective Action, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Documentation, Executive Assistant Skills , Federal Laws and Regulations, Generally Accepted Accounting Principles (GAAP), Health Plan, Healthcare, Healthcare Providers, Healthcare Quality, Leadership, Maintain Compliance, Managed Care, Medicine, Ophthalmology, Osteopathy, Patient Care Denials, Performance Management, Performance Metrics, Presentation/Verbal Skills, Quality Assurance, Quality Management, Regulations, Regulatory Requirements, Risk Management, Sales Presentation, State Laws and Regulations, Strategic Planning, Team Player, Utilization Management