The Atlantic Mobile Health Dispatcher II is an integral part of the Emergency Medical Services Department supporting Transport, MAV & Critical Care Operations. The dispatcher is responsible for assignment of the most appropriate resource to meet the patient and customer's needs while assuring the safe completion of the transport through superior communication and customer service skills. The dispatcher will utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, telecommunications equipment, mapping software, vehicle tracking software, weather and traffic information to assure the safety of medical crews. Coordination with other EMS teams and Communications Center in the region to assure safe operations and collaboration and the necessary logistical support for the mission.
The ideal candidate is committed to safety, detail oriented and one who can function well in a fast paced, dynamic environment where finding solutions to complex logistical challenges is a must. World class customer service and communication skills are mandatory.
Job Responsibilities
• Effectively prioritizes and assigns emergency and non-emergency calls for service. • Makes accurate moment-to-moment decisions regarding scheduling trips and rearranging the current plan accordingly to accommodate exceptions and emergencies. • Appropriately balances the needs of the customer and the company when making critical decisions. • Maintains timely and accurate tracking of all units and company vehicles. • Consistently performs status checks on crews verifying engagement, availability, safety, and status. • Expertly uses CAD Dispatch system to review trip requests, appropriately schedules transport to assure timely response and vehicle/resource utilization and service. • Keeps trip requests organized and prioritizes strips for appropriate sequencing dispatch when emergencies develop. • Communicates to crews vital trip assignment and monitoring information via communications system. • Consistently uses professional demeanor, voice tone, and respect in all communications. • Performs basic data entry; demonstrates ability to learn new computer programs and performs some advanced data entry when necessary. • Complies with and enforces all policies and procedures. • Escalates concerns regarding questionable matters to appropriate management. • Operates all equipment under the Rules and Regulations of the Federal Communications Commission and the New Jersey State Department of Health.
About Atlantic Health System
At Atlantic Health System, our promise to our communities is: Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development, and opportunities we give to our more than 20,000 team members.
Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
• Morristown Medical Center, Morristown, NJ • Overlook Medical Center, Summit, NJ • Newton Medical Center, Newton, NJ • Chilton Medical Center, Pompton Plains, NJ • Hackettstown Medical Center, Hackettstown, NJ • Goryeb Childrens Hospital, Morristown, NJ • CentraState Healthcare System, Freehold, NJ • Atlantic Home Care and Hospice • Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members, and communities. Below are just a few of our accolades:
• 100 Best Companies to Work For (FORTUNE magazine for 15 years) • Best Places to Work in Healthcare (Modern Healthcare) • 150 Top Places to work in Healthcare (Beckers Healthcare) • 100 Accountable Care Organizations to Know (Beckers Hospital Review) • Best Employers for Workers over 50 (AARP) • Gold-Level Well Workplace: Wellness Council of America (WELCOA) • One of the 100 Best Workplaces for "Millennials" (Great Place to Work and FORTUNE magazine) • One of the 20 Best Workplaces in Health Care (Great Place to Work and FORTUNE magazine) • Official Health Care Partner of the New York Jets • NJ Sustainable Business
Total Rewards Package
Atlantic Mobile Health is a non-profit corporation dedicated to providing the fastest air and ground medical transportation services. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) • Life & AD&D Insurance • Short-Term and Long-Term Disability (with options to supplement) • 403(b) Retirement Plan: Employer match, additional non-elective contribution • PTO & Paid Sick Leave • Tuition Assistance, Advancement & Academic Advising • Parental, Adoption, Surrogacy Leave • Backup and On-Site Childcare • Well-Being Rewards • Employee Assistance Program (EAP) • Fertility Benefits, Healthy Pregnancy Program • Flexible Spending & Commuter Accounts • Pet, Home & Auto, Identity Theft and Legal Insurance
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO Statement
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Qualifications/Requirements
• Excellent telephone/radio voice, oral and written communication skills • Able to clearly communicate professionally, both verbally and in writing, in English language without excessive loudness that is disruptive to coworkers in a close quartered setting and not so softly one cannot be heard in a loud and often noisy work environment • Must be capable of writing in English language utilizing pen on paper or electronic communication in a very expeditious manner • Able to use a computer and be highly proficient and accurate with data entry • Must be computer savvy to navigate various software applications comfortably • Ability to work under pressure and in excessively high call/trip volume periods • Ability to maintain a calm demeanor and ability to process information and make critical, sound and quick decisions • Punctual and stringent about his/her work, attendance, and reporting
Minimum Education: High School Diploma or equivalent required Education: 911 Officer (BTC) and EMD (New Jersey or National Academy) preferred Relevant Experience: Minimum one year of previous emergency and/or medical transport dispatching experience preferred