Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
Daily responsibilities include (but are not limited to):
Customer Service
Greet incoming patients and visitors
Check patient's out, schedule follow up appointments
Answer phones and guide patients
Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.
Flexibility
Coordinate with staff for timely care of patients
Cross-train and help with front office, scheduling, medical records and phones as needed
Participate in various projects and/or complete other tasks as assigned by management
Team player ready to help with anything needed
Organization Skills
Data entry
Maintaining patient files
Clean/maintain patient exam rooms and stock supplies
Communication Skills
Effectively communicate with practice staff and patients on a regular basis
Provide strong customer service in handling customer's inquiries regarding insurance coverage
Document and update customer records based on phone interactions via database.
Take and relay accurate messages
Problem solving and assisting with various tasks
Sell alternative payment plans when insurance is not covered
Assist in department's general administrative reporting duties
Manage both outbound and inbound phone calls.
Qualifications
Education and Experience:
Minimum education equivalent to a 4-year high school diploma or GED.
This in an entry-level position
Medical office experience a plus
Customer service experience a plus
Insurance knowledge a plus
Skills and Abilities:
Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
Strong customer service skills
Strong computer skills
Typing 45 wpm or higher
Strong attention to detail
Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
Strong ability to identify, analyze, and solve problems
Must be punctual and reliable
eClinical and/or TIMS knowledge a plus
Hours between Monday through Friday 6:30am- 6:30pm
Numbers & Facts
Location
Newport Beach, CA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Cleanroomunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
File Maintenanceunmatched
Health Insuranceunmatched
Healthcareunmatched
Insuranceunmatched
Medical Assistanceunmatched
Medical Officeunmatched
Medical Recordsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Typingunmatched
Vision Planunmatched
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