Total Performance Physical Therapy is seeking an experienced Front Office Representative / Rock Star Patient Ambassador for our fast-paced, growing outpatient practice. This position plays a critical role in delivering an exceptional patient experience from first phone call through discharge.
We are a people-centered, performance-driven physical therapy practice. The front desk is not an administrative afterthought — it is the heartbeat of our clinics.
Position Overview
This role blends medical front office operations, insurance coordination, and patient experience management. You will be the first impression of TPPT and the standard bearer for professionalism, organization, and positivity.
This is a full-time position in a well-established clinic.
Schedule Requirements:
- Must work 2 evenings per week
Essential Duties & Responsibilities
Patient Interaction & Front Desk Operations
- Greet patients promptly in a courteous, helpful manner
- Check patients in and ensure accurate documentation
- Collect copays and patient balances
- Schedule and manage appointments efficiently
- Answer and manage phones; screen calls; take clear, concise messages
- Provide accurate information to patients regarding services and scheduling
- Balance end-of-day payments and prepare bank deposits
Insurance & Billing Support
- Explain health insurance benefits to patients clearly and confidently
- Verify prescriptions and ensure PT referrals are current
- Alert therapists promptly if prescriptions or authorizations require action
Patient Ambassador Responsibilities
- Ensure every patient receives a 5-Star experience
- Conduct patient surveys and engage with patients proactively
- Support reputation management and patient follow-up processes
- Assist with workshops, community events, and attendance tracking
- Support monthly newsletter coordination
Who This Position IS For
You are:
- Positive, energetic, and solution-oriented
- Highly organized and task-driven
- Reliable and dependable
- Comfortable taking ownership without micromanagement
- A lifelong learner
- Detail-oriented
- Passionate about delivering exceptional service
- Comfortable working in a fast-paced healthcare environment
You thrive when:
- The clinic is busy and moving quickly
- Systems are organized and accurate
- Patients feel valued and cared for
- You are trusted to own your environment
Who This Position Is NOT For
This role is not a fit if you:
- Require constant supervision
- Focus on problems more than solutions
- Engage in gossip or office drama
- Dislike accountability
- Do not care about delivering a high-level patient experience
Qualifications
- Comfortable handling financial transactions and balancing deposits
- Strong communication skills (verbal and written)
- Ability to multitask in a fast-paced setting
- Must be willing to work required evenings
- Must be local to the area