Medical Front Desk receptionist (Dermatology)

Johns Creek Dermatology And Family
  • Johns Creek, GA
  • Full-time
2 days ago

Job Description

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off


Job Title: Front Desk Assistant – Dermatology Practice



We are seeking an experienced Front Desk Assistant for a busy dermatology practice. This role is essential to providing excellent patient care by managing front-office operations, ensuring accurate insurance verification, and delivering a welcoming and efficient patient experience.



Qualifications (Required)


  • Minimum of 1–2 years of prior medical front desk experience (mandatory)
  • Proficiency with Electronic Medical Record (EMR) systems (mandatory)
  • Experience in a dermatology or specialty medical practice strongly preferred
  • Solid understanding of insurance verification, referrals, and authorizations
  • Knowledge of medical terminology
  • Excellent communication, customer service, and organizational skills
  • Ability to multitask effectively in a fast-paced clinical environment
  • Professional demeanor with strong attention to detail
  • Ability to maintain HIPAA compliance and patient confidentiality

Key Responsibilities


Patient Check-In

  • Greet patients professionally and courteously upon arrival
  • Verify patient demographics, insurance information, and identification
  • Collect and scan required documentation (insurance cards, photo ID, referrals, authorizations)
  • Update patient information accurately in the EMR
  • Collect co-pays, deductibles, and outstanding balances


Patient Check-Out


  • Schedule follow-up visits, procedures, and referrals
  • Provide after-visit instructions and appointment summaries
  • Process payments and issue receipts
  • Coordinate referrals and prior authorizations as needed


Insurance Verification & Billing Support


  • Verify insurance eligibility, benefits, referrals, and authorizations prior to appointments
  • Communicate patient financial responsibility clearly and professionally
  • Assist with basic insurance and billing inquiries in coordination with billing staff


Scheduling & Phone Management


  • Schedule, reschedule, and cancel appointments efficiently
  • Manage high-volume incoming calls and patient messages
  • Maintain accurate provider schedules and appointment templates


Administrative & Office Support

  • Document all patient interactions accurately in the EMR
  • Scan, upload, and manage medical records and forms
  • Support daily front-office workflow and office organization
  • Communicate effectively with providers, medical assistants, and billing teams

Numbers & Facts

LocationJohns Creek, GA
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Billingunmatched
  • Calendar Managementunmatched
  • Call Volumeunmatched
  • Co-Paymentsunmatched
  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • Dermatologyunmatched
  • Detail Orientedunmatched
  • Electronic Medical Recordsunmatched
  • Financial Managementunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Health Insuranceunmatched
  • Healthcare Providersunmatched
  • Insuranceunmatched
  • Insurance Documentationunmatched
  • Maintain Complianceunmatched
  • Medical Assistanceunmatched
  • Medical Billingunmatched
  • Medical Office Administrationunmatched
  • Medical Recordsunmatched
  • Medical Terminologyunmatched
  • Multitaskingunmatched
  • Organizational Skillsunmatched
  • Patient Careunmatched
  • Patient Confidentialityunmatched
  • Records Managementunmatched

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