Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA
Location: Acworth, GA (In-Person) Job Type: Full-Time Schedule: Monday–Friday (hours to be discussed) Compensation: Competitive, based on experience
Position Summary
We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA. This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding.
Key Responsibilities
Greet patients, check in/out, and maintain a welcoming front office environment
Schedule appointments, manage calendars, and confirm visits
Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)
Collect copays/self-pay payments and provide receipts
Maintain accurate patient demographics, documentation, and forms in the EHR/PM system
Communicate with insurance companies and assist with resolving coverage and claim-related issues
Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information
Follow HIPAA compliance standards and protect PHI at all times
Required Qualifications
2+ years of medical front desk / patient access experience
Hands-on experience with insurance verification
Strong understanding of HIPAA and PHI privacy rules
Familiarity with medical coding basics (CPT/ICD-10 terminology)
Strong communication and customer service skills
Reliable, detail-oriented, and able to multitask
Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)
Preferred Qualifications
Behavioral health / mental health clinic experience
Prior authorization and claim follow-up experience