Medical Front Desk Scheduler

Job Title: Medical Patient Services Coordinator (Scheduling & Front Desk)

Location: Blacksburg, VA
Pay: $17.50 per hour
Employment Type: Contract-to-Hire

Job Overview

We are seeking a Patient Services Coordinator to support a busy medical office in Blacksburg, VA . This role serves as the first point of contact for patients , providing exceptional customer service while managing scheduling, patient check-in, and administrative tasks.

The ideal candidate will have prior medical front office experience , strong communication skills, and the ability to manage multiple priorities in a fast-paced healthcare environment. This position offers an excellent opportunity to transition into a permanent role with a respected healthcare organization.

Key Responsibilities

Patient Reception & Customer Service

• Professionally greet and welcome patients and their friends/family upon arrival.
• Check in patients and notify clinical staff of patient arrivals.
• Provide and explain necessary paperwork prior to examinations.
• Maintain a professional and organized lobby and reception area.

Phone & Communication Support

• Answer, screen, and route incoming calls to appropriate staff.
• Respond to routine patient inquiries via phone, electronic communication, or in person.
• Relay accurate and timely messages between patients and clinical staff.
• Page clinic personnel as needed.

Scheduling & Coordination

• Schedule patient appointments and manage calendar availability.
• Record patient cancellations and missed appointments and assist with rescheduling.
• Schedule outside consults and procedures ordered by physicians.
• Schedule CT (CAT) scans and PET scans once insurance approvals are received.

Administrative & Documentation Duties

• Collect, review, and scan patient forms for completeness.
• Update patient demographics and insurance information in the system.
• Scan and copy updated insurance cards.
• Collect co-pays and outstanding balances and provide receipts.
• Maintain supplies of forms and office materials.
• Assist with scanning, filing, and routing charts to the appropriate departments.

Compliance & Quality

• Adhere to confidentiality standards, HIPAA regulations, and healthcare compliance guidelines.
• Support the organization’s compliance program and shared values.
• Complete required e-learning courses within 90 days of starting the role.

Required Qualifications

• High School Diploma or equivalent required.
• Minimum 18 months of front medical office or medical receptionist experience .
• Experience working with insurance forms and scheduling software .
• Proficiency with Microsoft Office (Outlook, Word, Excel) and general computer systems.
• Strong customer service and communication skills.
• Ability to handle multiple tasks and shifting priorities in a busy medical office.

Preferred Qualifications

• Experience scheduling diagnostic imaging such as CT or PET scans .
• Familiarity with medical practice workflows and patient scheduling processes.

Key Traits for Success

• Adaptability in a fast-paced environment
• Strong attention to detail and accuracy
• Professional communication and patient-centered approach
• Commitment to quality and high performance standards

If you are interested in building a career in healthcare administration and enjoy supporting patients and clinical teams, we encourage you to apply.

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