Medical Front Office Coordinator

Job Summary

Front office medical receptionist serves as initial interface for patients. Employee responsible to ensure patient makes a smooth transition into clinical or cosmetic visit. Responsible for ensuring patient information and demographics are entered quickly and correctly. Providing accurate and professional telephone support for incoming calls from patients, medical offices, and vendors. Responsibilities will include various office administrative tasks such as document scanning, spreadsheet entry, making reminder calls, answering busy multi-line phone system, and managing clinic scheduling.

You'll be joining a successful and fast growing practice in Hoover on Valleydale Road, near I-65. Our office is centrally located within the Birmingham metro area. Comprehensive benefits include competitive compensation, medical, dental, vision, profit sharing, disability, life, vacation leave, sick leave, and paid holidays. At Cahaba Dermatology, we believe in the medical and cosmetic services we offer and give employees the opportunity to feel and look their best.

Responsibilities and Duties

• Serve as the first point of contact for the entire medical practice and greet patients and visitors as they arrive for treatment
• Answer a busy multi-line phone system with a friendly and professional tone and direct callers to the appropriate department
• Manage multiple front office tasks. Be flexible and proactive as clinic demands shift on a regular basis.
• Support office product sales by learning about products and how to effectively communicate attributes and benefits in an honest and outgoing manner
• Assist management with clerical duties and support functions
• Understand all services and appointment types. Effectively make and adjust patient appointments for an optimal schedule.
• Learn office PM and EMR system and perform system entry with minimal error
• Maintain reception workstation in a neat and organized manner; confidential documents must be safe guarded and out of public view
• Act as a liaison between the patients and Cahaba Dermatology
• Understanding of when to escalate calls to physicians/business manager/nurse supervisor.

Qualifications and Skills

• Ability to handle confidential and sensitive information.
• Ability to communicate effectively on the telephone.
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
• Ability to work quickly and multi-task.
• Ability to exercise good judgment
• Ability to demonstrate quality customer service.
• Knowledge of modern office equipment and procedures.
• Previous EMR experience (specifically, ModMed/EMA) preferred
• Strong verbal and written communication skills
• Attentiveness to detail

Minimum: Associate's Degree or related healthcare experience preferred. Three years of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Dermatology

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work Location: In person