Role Overview
We are seeking a sharp, highly organized Medical Front Office & Patient Coordinator to manage the front lines of our high-volume urgent care clinic. This is a fast-paced medical operations position requiring rapid problem-solving and administrative precision. You will serve as the coordinator of patient flow—managing high-volume intake, executing health insurance verification, and handling digital patient registration with speed and absolute accuracy.
The ideal candidate possesses strong healthcare administrative acumen, exceptional multitasking skills under pressure, and a professional, patient-first presence.
Key Responsibilities
Patient Intake & Flow Management:
- Manage the digital check-in and queuing system to optimize patient flow and minimize lobby wait times.
- Triage front-desk inquiries efficiently, identifying high-acuity patient situations that require immediate clinical escalation.
- Register patients with 100% accuracy in demographic and medical entry.
Insurance Verification & Financial Responsibility:
- Perform real-time eligibility verification for a wide matrix of health insurance plans.
- Calculate and confidently collect deductibles, copays, and self-pay balances at the point of service.
- Ensure accurate scanning and indexing of insurance cards, IDs, and required medical consent forms into the EHR.
Administrative Operations:
- Route high-volume phone lines, coordinating seamlessly with the back-office clinical team regarding room availability and patient status.
- Maintain a pristine, organized, and compliant front office environment.
Qualifications & Requirements
- Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).
- Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.
- Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.
- Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.
Why Join Us?
We operate a streamlined, modern facility where administrative excellence is respected as a core pillar of patient care. We offer competitive compensation, comprehensive benefits, and a structured team environment built on operational efficiency.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.