Attorney, Business Development, Calendar Management, Co-Payments, Dental Insurance, English Language, Healthcare, High School Diploma, Insurance, Medical Office, Mentoring, Multilingual, Outpatient Care, Patient Care, Patient Registration, Physical Therapy, Prescription Drugs, Safety/Work Safety, Spanish Language, Vision Plan
Position: Patient Service Specialist
Location: 257 S Fair Oaks Ave Suite 120, Pasadena CA 91105
Type of Employment: Full-time
Schedule: Weekdays, Clinic Hours
Compensation: $21.00 - $23.00/hour
When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities:
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications:
Minimum:
- High School Diploma or GED
- Insurance Verificattion Experience
- 1 Year of Medical Office Experience
Preferred:
- Bilingual (English/Spanish Speaking)
- Healthcare experience
Additional Data:
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans