Medical Front office reception/scheduler

Full job description

Front Desk Scheduler / Receptionist

We are seeking a highly reliable Front Desk Scheduler / Receptionist to join our fast-paced medical practice. This role is critical to patient care. Dependability, punctuality, and consistency are essential for success in this position.

The ideal candidate is organized, professional, patient-focused, and able to manage a front desk environment with confidence.

Key Responsibilities

• Greet patients professionally and provide excellent customer service in person and by phone
• Check patients in and out and verify demographic information
• Schedule, reschedule, and confirm appointments
• Proactively manage cancellations and no-shows with documented patient outreach
• Assist patients with intake paperwork and confirm completion prior to appointments
• Answer phones and route calls/messages appropriately
• Maintain accurate, timely documentation in the EMR/EHR system
• Coordinate follow-up appointments and post-visit scheduling
• Communicate clearly with providers, clinical staff, and leadership
• Maintain a clean, organized, and efficient front desk

Required Qualifications

• Proven reliability and strong attendance history
• High school diploma or GED
• Microsoft Office suite- proficiency in Excel
• Medical front desk or receptionist experience
• EMR/EHR experience
• Strong communication, organization, and documentation skills
• Ability to multitask in a fast-paced medical environment
• Professional demeanor and accountability

Benefits

• 401(k) with matching
• Paid time off (PTO)
• NO health insurance

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

Work Location: In person