Medical Front Office Specialist (3115)

US Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Memorial Cardiology Associates in Houston, TX

Responsibilities:

• Provide exceptional customer service to every patient, whether in person or via telephone in a professional and timely manner, determining their needs and responding accordingly.
• Address emails, voicemails, tasks, and faxes daily in a timely and efficient manner.
• Safeguard the privacy of patient health information in compliance with HIPAA regulations.
• Answer phone calls and respond to patient inquiries in a courteous and professional manner.
• Schedule patient appointments in an efficient and timely manner, ensuring optimal utilization of office resources.
• Confirm patient appointments and follow-up as necessary.
• Respond to patient referral requests within 48 hours.
• Enter authorization information into the patient account in the system.
• Maintain patient information confidentially and in accordance with legal and office standards.
• Travel to other locations.
• Print patients' medication lists prior to triage.
• Ensure that the work area and lobby are always neat and orderly.
• Attend required meetings and actively participate in committees as needed.
• Obtain and accurately enter patient demographic and insurance information into the patient registration system.
• Obtain signed financial policies and HIPAA authorization forms for all new and annual patients.
• Verify insurance coverage and document benefits information.
• Collect patient payments per office policies.
• Prepare daily deposits for office co-pays collected.

Requirements:

• Minimum of 1 year of reception or medical office experience.
• Experience in cardiology is a plus.
• Proficiency with E-Clinical Works or similar Electronic Medical Record (EMR) software.
• Bilingual (preferred but not required).
• Ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of medical insurance verification and office billing procedures is a plus.

About Houston, TX:

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.