Medical Front Office Supervisor

Axes Physical Therapy is continuing to grow, and we're excited to welcome a Medical Front Office Supervisor to our Ashland clinic! This is a great opportunity to make a meaningful impact while supporting patients, clinicians, and the overall success of our team.Axes Physical Therapy isPatient Centered • Employee Centered • Client CenteredAbout the RoleThe Medical Front Office Supervisor oversees the daily operations of our fast-paced outpatient physical therapy front office. This position plays a key role in ensuring an exceptional patient and client experience through warm, professional communication, efficient scheduling, and accurate collection of patient and insurance information. You'll serve as a supportive resource for the clinical team and collaborate closely with the clinic director and billing departments to ensure proper insurance verification, authorization, and account management.Essential ResponsibilitiesUphold and model Axes' core values in all interactions.Deliver patient- and client-centered communication both in person and over the phone.Oversee and ensure timely, accurate scheduling of new and returning patients.Maintain accurate data entry and adherence to front office procedures.Collect and verify insurance information; clearly communicate benefits to patients.Coordinate with the clinical team to schedule follow-up visits appropriately.Conduct follow-up outreach to support consistent patient attendance.Assist with front office inventory and supply management.Support clinic cleanliness and organization, especially within shared and reception areas.Assist therapists and clinical team members with patient care tasks as needed.Help patients complete required documentation.Provide excellent communication with external partners, including referring offices, insurance providers, and case managers.Required ExperienceStrong relationship-building and interpersonal skills.Excellent organizational skills and attention to detail.Effective time management and the ability to prioritize.Initiative and sound judgment in problem-solving.Clear verbal and written communication skills.Ability to work collaboratively and positively with peers and leadership.Commitment to maintaining confidentiality of all patient/client information.Knowledge of insurance EOBs preferred.Familiarity with EMR and Revenue Cycle Management systems preferred.Required QualificationsMedical office experience: 2+ years (this is not a medical assistant position).Education: High school diploma required; Associate degree preferred.Customer service experience: 3+ years.Computer skills: 3+ years of proficiency.EMR experience: 3+ years.We support our employees with a generous benefits package. All full-time employees receive the benefits below.Employer Contributions to Benefits include:Medical Insurance401k with company contributionEmployer Paid Benefits include:Life InsuranceHoliday PayPaid Time OffMaternity / Paternity LeaveOther Benefit Incldue:MedicalDentalVisionShort Term DisabilityLong Term DisabilityPet InsuranceApply Now to Join the Fun!!Axes Physical Therapy is an Equal Opportunity Employer