Medical Insurance Follow-Up Representative – Hybrid

Who We Are:

HSI Financial Servicesprovides comprehensive revenue cycle management solutions designed to deliver measurable results. We are committed to offering exceptional service and maximizing financial outcomes for our clients. Beyond account resolution, we focus on helping patients understand and manage their financial responsibilities with professionalism, empathy, and integrity.

Drive Revenue. Resolve Claims. Make an Impact.

Overview:

We are seeking a detail-oriented and results-driven Medical Insurance Follow-Up Representative who excels in a fast-paced environment and recognizes the importance of timely claim resolution.

In this role, you will go beyond routine follow-up, leveraging critical thinking and strategic account management to resolve complex reimbursement issues and drive measurable outcomes. This is an opportunity for someone who enjoys problem-solving, takes ownership of their work, and is motivated by delivering results.

Insurance follow-up is more than making calls, its about navigating payer systems, overcoming reimbursement challenges, and playing a key role in accelerating cash flow for healthcare providers. If you are looking for a position where your expertise directly impacts organizational success, this role offers both challenge and opportunity.

Why Youll Love Working With Us:

• Structured Work Environment Clear processes and expectations that set you up for success
• Performance-Driven Culture Your contributions are recognized and measured
• Collaborative Team Atmosphere Work alongside supportive, goal-oriented professionals
• Professional Growth Expand your expertise within the healthcare revenue cycle and collections field

Generous Benefits:

• Medical Insurance Eligible starting the first day of the month following 30 days of employment
• Dental and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Wellness Program
• 401(k) Retirement Plan with employer match of up to 6%
• Life and Disability Insurance
• Annual Merit Increase Opportunities
• Supplemental Health Coverage, including Accident, Critical Illness, and Hospital Indemnity Insurance
• Legal Services Plan

Paid Time Off:

• Employees are eligible to accrue up to 128 hours of paid time off (PTO) during their first calendar year of employment.
• 10 paid holidays

What You Will Do:

As a member of our Account Recoveries (Virtual Business Office) team, you will:

• Manage a daily workload of assigned insurance accounts
• Contact commercial payers, manage care plans, Medicare, and Medicaid to verify claim status
• Analyze accounts to identify root causes of delays or denials
• Take appropriate corrective actions to resolve issues and accelerate payment
• Prepare and send written correspondence to support claim resolution as needed
• Maintain accurate and thorough documentation of all account activity
• Contribute to departmental collection goals through effective insurance recovery efforts

Based on business needs, additional billing responsibilities may be incorporated into this role.

Work location: Smyrna, GA (Atlanta area)
This position requires completion of a 30-day onsite training period before transitioning to a hybrid work schedule. Please note that periodic in-office attendance will be required throughout the year.

Work Hours/Schedule:
Full-time (40 hours per week)
Monday Friday, 8:00 AM to 5:00 PM
Must be able to work flexible hours and occasional Saturdays.

Apply today and make a meaningful impact while growing your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, disability, or genetic information. We maintain a drug-free workplace.

Keyword: Collections, customer service, call center, medical insurance, Collector, Healthcare, Appeals, Research, Denials, Insurance Follow up
Required Experience:

Minimum Qualifications:

• High school diploma
• Demonstrated experience in medical collections, insurance follow-up, or healthcare revenue cycle operations
• Working knowledge of third-party payers, managed care, Medicare, and Medicaid
• Familiarity with HIPAA regulations and compliance standards
• Proficiency with computer applications and dialer systems
• Experience with medical billing processes
• Ability to independently research and resolve complex claim issues
• Proven ability to manage a high-volume workload in a structured, deadline-driven environment

Who Succeeds In this Role:

• Highly detail-oriented with a strong focus on process and accuracy
• Goal-driven, with motivation tied to measurable performance outcomes
• Comfortable working in a hybrid call center environment
• Adaptable to changes in payer policies and workflows
• Strong communication skills, both verbal and written
• Dependable, with a track record of consistent attendance and reliability

You bring a professional approach to every interaction, with the confidence to advocate effectively for timely and accurate payment resolution.

From: Phoenix Workforce Solutions, LLC