Medical Interpreter I -Spanish

Department:

11604 Enterprise Corporate - Language Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday, 0900-1730, Wednesday, 0900-1730, Friday, 0900-1730. Possible early start/late finish. Possible weekend coverage based as department needs. Holiday coverage required by rotation.

Pay Range:

$24.10 - $36.15

Major Responsibilities:

• Provides qualified interpreting services for staff, physicians, patients, family members, companions, and visitors.

• 3)Accurately logs interpretation requests in order to track productivity and trend key areas of utilization.

• 8)Follows the Standards of Practice for the National Council on Interpreting in Health Care for all interpreter interactions. These include but are not limited to accuracy of content, maintaining a non-judgmental attitude, acceptance of assignments, and professionalism.

• 6)Maintains confidentiality of patient information and respects the patient's right to privacy.

• 4)Assists staff with assessing the most appropriate mode of providing interpreting/other language services to patients, family members, companions, and visitors.

• 5)Refers requests for interpreting services not handled by staff Medical Interpreters to telephonic, video remote interpreting, or agency. Assists with arranging for these other modalities.

• 7)Demonstrates teaching strategies with patients/families/companions ensuring that language is not a barrier to the understanding of patient related information and take home materials.

• 9)Demonstrates the ability to interact with internal customers and act as a liaison to the patient/family member/companion utilizing appropriate communication techniques.

• 10)Provides emotional, psychological, and spiritual support to patients, family members, and companions.

• 1)Provides continuous interpreting services for hospital patients, family members, companions, staff, physicians, and visitors during all phases of the patient experience. This includes but is not limited to registration, admission, medical treatment/procedures, obtaining informed consent, and the discharge process. May also be required to provide simultaneous interpretation.

• 2)Interprets forms, non-technical instructions, patient information, and other patient related information.

• Coordinates scheduling of interpreting requests.

• 3)Provides resources to obtain translation of documents.

• 1)Coordinates the scheduling of employed Medical Interpreters, telephonic, video remote interpreting, and agency interpreters for requesting departments/units.

• 2)Serves as a resource to care providers, patients, family members. and companions in determining the appropriate method of providing interpreting services.

• Actively enhances site patient experience initiatives..

• 1)Triages patient complaints regarding language services; notifies supervisor of complaint.

• 5)Continuously interacts with all associates, and internal and external customers in a professional, respectful, and collaborative manner.

• 2)Completes Patient Safety Event Forms to identify communication barriers, gaps, and other opportunities for improvement.

• 3)Identifies trends and key issues that impact the patient experience for patients with language services needs.

• 4)Rounds and assists with leadership patient rounding for patients with language services needs.

• Responsible for ongoing education and development of staff and associates.

• 1)Participates in education offerings and completes safety and other educational assignments within established time frame.

• 2)Assists with educating associates as to the necessity for providing interpreting and other language assistance to patients, family members, and companions.

• 3)Advises and teaches staff about cultural issues/concerns regarding diverse patients.

• 4)Assists with ensuring that appropriate signage is posted at the main entrance, Admitting, Emergency Department, and Outpatient area(s).

Education/Experience Required:

• *Associate's degree in allied health or related field or minimum of 1-year equivalent experience as an interpreter preferably in healthcare

Knowledge, Skills & Abilities Required:

• Ability to read, write, fluently speak, and interpret a foreign language. Ability to cooperate and work well with internal and external customers. Excellent communication skills. Excellent organizational skills. Excellent customer service skills. Working knowledge of Microsoft Outlook, Word and Excel computer applications
• Certificate of Achievement indicating completion of a medical interpreting class such as Bridging the Gap (BTG) required. Medical Interpreter Certification preferred. *Illinois licensure required for American Sign Language Interpreter.

Physicial Requirements and Working Conditions:

• Ability to stand and/or walk for up to 80% of shift. Ability to work under stressful conditions and highly emotional, difficult situations. Ability to work rotating shifts any day of the week, including weekends, nights, and holidays. Ability to handle multiple, complex tasks in a timely manner. Resiliency and flexibility to work in a rapidly changing environment. Ability to travel to offsite locations. Must present a clean, well groomed, professional appearance at all times. Must be able to push/wheel video remote interpreting computer/iPad carts.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.