Medical Office Admin (Patient Care Rep/Front Desk)

Medical Office Administrator

Location: Pleasanton, CA

Full-Time | Health Insurance & Benefits Included

About the Role

We are seeking a friendly, detail-oriented, and tech-savvy Medical Office Administrator to join an established medical practice in Pleasanton, CA. This is a forward-facing role that serves as the first point of contact for patients, helping ensure a smooth, welcoming, and efficient office experience.

Key Responsibilities

• Greet and check in patients in a professional and courteous manner

• Schedule appointments and manage provider calendars

• Verify insurance eligibility and collect co-pays

• Maintain accurate patient records in the electronic medical record (EMR) system

• Answer and route phone calls, emails, and patient inquiries

• Coordinate referrals and communicate with other healthcare providers

• Support billing and administrative processes as needed

• Maintain a clean, organized front office environment

Required Qualifications

• Minimum 1 year of experience in a forward-facing office or retail/customer service role

• Strong attention to detail and organizational skills

• Comfortable using computers, EMR systems, and office software (tech-savvy)

• Excellent communication and interpersonal skills

• Spanish bilingual (highly preferred)

Preferred Qualifications

• CNA (Certified Nursing Assistant) or Medical Assistant background

• Familiarity with navigating the American healthcare system (insurance, referrals, authorizations, etc.)

• Language (Spanish, Cantonese, Mandarin, etc)

Benefits

• Health insurance

• Competitive compensation

• Supportive team environment

• Opportunities for growth within the practice