Medical Office Assistant

Company Description Chandler Neurology and Sleep Disorders Associates, PC is a specialized medical practice serving individuals with neurological conditions and sleep-related disorders in the Chandler, AZ area. The practice focuses on providing thorough evaluations, accurate diagnoses, and personalized treatment plans to improve patients’ quality of life. Team members work closely with clinicians to support patient-centered care in a professional, respectful environment. The office values reliability, clear communication, and attention to detail in every aspect of patient service.

Role Description This is an on-site, contract role for a Medical Office Assistant based in Chandler, AZ. The Medical Office Assistant will greet patients, manage check-in and check-out processes, and handle phone calls using professional etiquette. Day-to-day responsibilities include appointment scheduling, updating patient records, verifying insurance information, and collecting co-pays or required documentation. The role also involves supporting clinicians with administrative tasks, maintaining organized files, and coordinating referrals or follow-up visits. The Medical Office Assistant will ensure that the front office runs smoothly, provides clear information to patients, and adheres to privacy and confidentiality standards.

Qualifications

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• Strong phone etiquette and communication skills, with the ability to interact professionally and compassionately with patients and healthcare team members.
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• Experience with appointment scheduling and front-desk workflows, including managing calendars, confirming visits, and handling patient inquiries.
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• Knowledge of medical terminology and comfort working in a neurology and sleep disorders environment or similar medical setting.
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• Skills in insurance verification and basic billing processes, including collecting and recording patient insurance information accurately.
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• Administrative assistance experience, such as maintaining patient records, filing, data entry, and organizing office supplies.
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• Proficiency with electronic health records (EHR) systems and standard office software (e.g., email, scheduling tools, basic spreadsheets).
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• High level of attention to detail, reliability, and respect for patient confidentiality (HIPAA compliance).
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• Prior experience in a medical office or clinic preferred; high school diploma or equivalent required, additional healthcare-related training or certification is a plus.
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