Medical Office Assistant / HIS Clerk On-Call

Family Health Care is seeking an on-call Medical Office Assistant / HIS Clerk at our clinic in Big Rapids.

Description: The Medical Office Assistant is a front desk employee responsible for checking in patients, scheduling appointments, answering phones, etc. The Health Information Services (HIS) Clerk is an entry-level position in the medical records department. This position handles confidential patient records, ensuring they are maintained in an organized manner and under strict security protocols.

Primary Responsibilities:

• Follow HIPAA to ensure confidentiality and access to patient health information.
• Answer incoming phone calls and respond to medical records requests from patients.
• Accurately performs all required procedures for processing release of information requests.
• Performs other duties deemed necessary and assigned by the supervisor.

Qualifications:

• Excellent communication and organizational skills with the ability to pay attention to detail.
• Experience in medical records management is preferred but not required.
• Working knowledge of patient records systems is preferred.
• Working knowledge of health care terminology is preferred
• Must have typing and computer skills.
• Good interpersonal communication skills to work with patients, providers, and coworkers.

Minimum Requirements:

• High School Graduate or GED equivalent
• Previous medical records experience preferred but not required.
• Basic office skills, including organization and communication.

Family Health Care is an Equal Opportunity Employer.