Medical Office Associate- Wellness/CAPS
Salary
$16.93 Hourly
Location
On Campus
Job Type
Civil Service
Job Number
2600388
Department
Student Health Services-SIUC
Opening Date
07/30/2026
Closing Date
8/6/2026 11:59 PM Central
FLSA:
Non-Exempt
Security/Safety Sensitive:
NA
FTE
1.0
Description
The starting wage for this position is listed above. This position is represented by Illinois Nurses Association. For more information regarding salary and other details please visit : https://laborrelations.siu.edu/labor-contracts/
Employees at this level are capable of dealing with normal clerical duties in several patient-service areas of a clinic. They may function independently in a separate patient clinic. They work under general supervision from higher-level personnel.
Examples of Duties
enters, codes, verifies, stores, and retrieves information concerning a patients medical record either manually or via the electronic medical record (EMR) or other computer information system; compiles and records medical charts, reports, correspondence, and insurance information using a computer system;
generates patients charge tickets with responsibility for retrieval and accuracy of information; applies correct changes for professional service indicated by the physicians; collects co-payments at the time of service;
prepares and deposits monies, daily receipt log, and cash reconciliation sheet at the end of each day; closes out the cash register, credit card, and/or other payment receiving systems;
informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines;
responds to routine questions from patients and their families, visitors, and medical staff;
orders clerical supplies;
advises the supervisor of any safety problems concerning the unit;
monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in the reception area; may assist in the training of individuals at the lower level of this series or other clerical staff;
inspects equipment such as mechanical delivery systems and office machines, and reports malfunctions to appropriate persons; carries out manual procedures;
establishes, maintains, and updates files and/or records for the unit (such as patient medical records, patient financial files, patient directories, and activity summaries);
operates office equipment such as voice mail messaging systems, and uses word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records;
performs duties at the lower levels of this series;
performs other related duties as assigned.
Qualifications
Supplemental Information
Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.
Tips for Completing a Civil Service Application:
To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.
Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.
Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.
Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veterans DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).
After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.
For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov
About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.
Sponsorship for Work Authorization is not available. For more information visit https://policies.siu.edu/policies/employment-non-us-citizens.php
Southern Illinois University Carbondale is an R1 Opportunity University with a statewide economic impact of $2.7 billion dollars. We offer 200+ undergraduate degrees, minors and specializations, 79 master's degrees, and 40 doctoral degrees. Our main campus is 1,136 acres, with additional acreage in University Farms, Touch of Nature Outdoor Education Center, and other facilities. The university is an essential part of the city of Carbondale and an important contributor to the culture of the entire region. While Carbondale includes many of the amenities of urban life, it retains its small-town flavor. Cost of living is considerably lower in the region than similar areas elsewhere, and many employees commute from nearby counties.
The Southern Illinois region is distinct from the rest of the state, boasting considerable natural beauty including the Shawnee National Forest, many state parks, national wildlife areas, and several lakes beloved for recreation. Local foods are readily available in the area, with a variety of eateries and a growing specialized food truck presence. The area is home to the Shawnee Hills Wine Trail, an official wine appellation designation. The wineries extend the cultural reach of the community, hosting live music and continual art exhibits. The campus itself is a microcosm of the area, with a lake and forest on campus, as well as traditional collegiate architecture, quad, and residential halls. Students enjoy outdoor study areas as well as specialized computer labs scattered across campus, including in the three million volume Morris Library. To learn about employee benefits, employee tuition waivers, and find resources about Carbondale and the Southern Illinois region, visit: https://jobs.siu.edu/.
Southern Illinois University Carbondale is an equal opportunity, affirmative action employer dedicated to building a community of excellence, equity, and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, order of protection status, genetic information, marital status, disability, pregnancy, sexual orientation including gender identity, unfavorable discharge from the military or status as a protected veteran. The university will comply with all federal and state nondiscrimination, equal opportunity and affirmative action laws, orders, and regulations.
University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include: Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.
Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.
Other benefits available to eligible employees include: Generous paid time-off, 403(b) Supplemental Retirement Plans, and Employee Assistance Program.
SIUC also provides extensive tuition benefits for its employees and their families such as: tuition waiver/application fee waiver for the employee and their dependents, a Legacy tuition rate for children of SIU Alumni, and Civil Service Employee Counsel (CSEC) Education Assistance Program (EAP).
For more information please visit: https://hr.siu.edu/benefits/
01
Describe your work experience entering, coding, verifying, storing, and retrieving information concerning a patient's medical record either manually or via the electronic medical record (EMR) or other computer information system; compiling and recording medical charts, reports, correspondence, and insurance information using a computer system, monitors work completed and alerts superiors to problems that may occur; provides input to supervisors and/or administration regarding the needed changes in the reception area; may assist in the training of individuals at the lower level of this series or other clerical staff.
02
Describe your work experience establishing, maintaining, and updating files and/or records for the unit (such as patient medical records, patient financial files, patient directories, and activity summaries.)
03
Describe your work experience generating patients charge tickets with responsibility for retrieval and accuracy of the information, applying correct changes for professional service indicated by the physicians; collecting co-payments at the time of service, and informing new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.
04
Describe your work experience inspecting equipment such as mechanical delivery systems, and office machines, reporting malfunctions to appropriate persons; carrying out manual procedures, operating office equipment such as voice mail messaging systems, and using word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
05
Describe your work experience preparing deposit of monies, daily receipt log, and cash reconciliation sheet at the end of each day; closing out the cash register, credit card, and/or other payment receiving systems, and responding to routine questions from patients and their families, visitors and medical staff, orders clerical supplies, advises supervisor of any safety problems concerning the unit.
Required Question
Employer Southern Illinois University - Carbondale
Address 900 S. Normal Ave
Carbondale, Illinois, 62901
Website https://siu.edu/
| Location | Carbondale, IL |