Medical Office Client Services Rep

Temp to Hire Medical Office Client Services Rep opportunity!

General Summary: Perform routine clerical and administrative functions including check-in and check-out of clients, scheduling, and confirming client appointments, collection of cash receipts, organizing and maintaining paper and electronic files, completing, and processing initial intake paperwork, and providing information to callers.

**Hours: 9:00am-6:00pm, will also include two evening shifts during the week 11:00am-8:00pm**

Responsibilities:

• Ensure all appointments are entered correctly into the EHR system.
• Check-in clients and notify the proper provider via phone and IM in a timely matter.
• Check-out clients by adding the appointment in the proper provider schedule along with any other services the provider may request.
• Complete verification of benefits for all clients prior to rendering of services.
• Email all information to the proper provider and/or staff member of any changes in insurance coverage and update profile on our EHR system.
• Monitor schedule for scheduling errors, such as but not limited to, incorrect provider, multiple services same day, and insurance restrictions which may apply.
• Assure accurate client insurance information and attach all supportive documentation into the patient dashboard in the EHR system. Verify and update insurance information as warranted.
• Create a patient dashboard and assure all patient information is accurate. Enter all relevant client information into the EHR System.
• Create, maintain, and update all logs, including (but not limited to) Open Admission Log, Referral Log, and Individual Cash Receipts Log.
• Maintain a high level of customer service and professionalism both in dealing with the public and within the organization.

Qualifications:

• Knowledge of Electronic Health Records – ability to navigate and utilize electronic health records.
• Knowledge of Electronic Verification System.
• Skill in operation of telephone systems and telephone etiquette
• Microsoft Office and Microsoft Outlook and the ability to learn new software programs that support project efforts.
• Ability to be organized and prioritize based on the daily requirements

 Gage is a trusted professional recruiting firm with over 40 years of experience, connecting top talent with career opportunities in multiple sectors. With a people-first approach, Gage empowers and connects employers and candidates across multiple industries, including finance, accounting, administrative, manufacturing, skilled trades, and more. Gage specializes in direct-hire skilled and professional placements, as well as contract jobs, internships and temporary roles with local, national and global employers. Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.