Medical Office Coordinator (4963)

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This position functions as the supervisor of the medical office staff in the Departmentof Psychiatry, a part of the Neuroscience Institute (NSI). Functions may include but are not limited to checking in patients, collecting payments, managing patient insurance, addressing patient complaints, staff scheduling, department and SIU meetings, and supervising staff and the day-to-day operations of the unit.

*This position is ON SITE only.*

Administrative: 20%
* Ensures the efficient and timely performance of staff; assigning, directing and evaluating their work.
* Performs duties related to human resources in accordance to policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations and implements corrective action as needed.
* Monitors quality of work and services with regards for accuracy and performance improvement.
* Orients and trains staff.
* Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high quality functioning/operations.
* Ensures implementation of departmental rules, policies and procedures; recommends revisions.
* Advocate for the unit's efficiency and efficacy.
* Answer questions, problem-solve, and coordinate the unit.
* Set daily priorities for staff.
* Work with other managers to assist in critical areas.
* Compiles and organizes data related to clinic activities into reports, as well as analyzes clinic activity reports.
* Serves as liaison within the Department of Psychiatry, as well as other departments within SIU Medicine.
* Serves on department committees and school-wide committees as a resource for implementing new procedures.

Patient Registration: 75%
* Receive and welcome patient into the clinic.
* Interview patients to obtain demographic and billing information
* Manage information related to insurance plans.
* Enter patient demographic and billing data for patients.
* Create initial medical records for new patients.
* Obtain the patient's signature on authorization forms.
* Ensure all patient information is accurate.
* Scan patient insurance cards and patient identification cards.
* Distribute pre-planned forms at check-in for clinic.
* Scheduling follow-up appointment.
* Collect payment at the time of service.
* Complete and maintain the receipt register.
* Responsible for ensuring the accuracy of batch management.

5%
Performs other duties as required or assigned which are reasonably within the scope of the duties described above.

Credentials to be Verified by Placement Officer

1. Any one or any combination totaling five (5) years (60 months), from the categories below
   1. College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate's Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.

Knowledge, Skills & Abilities (KSA's)

1. Knowledge of registration and billing procedures.
2. Knowledge of third-party payer reimbursement, disability claim forms, and insurance billing regulations.
3. Knowledge of accounting principles and insurance claims filings and reimbursements.
4. Knowledge of computer systems and clinic forms.
5. Knowledge of automated admissions and/or billing systems.
6. Knowledge of medical terminology.
7. Knowledge of various hospital and/or clinic departmental services.
8. Knowledge of hospital pre-admission and admission procedures.
9. Skill in maintaining detailed records.
10. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds.
11. Oral and written communication skills.
12. Organization skills, including time management and workflow.
13. Skill in explaining rules, policies, and their interpretations.
14. Skill in interviewing patients who have a variety of financial problems.
15. Skill in interpreting and implementing procedures, guidelines, and policies.
16. Skill in developing reports and analyzing data.
17. Skill in adapting and working under pressure and amid interruptions.
18. Ability to supervise, train, lead and direct the work of others.
19. Ability to interpret policies, procedures, and guidelines.
20. Ability to interpret a variety of financial, diagnostic, and internal codes.
21. Ability to establish and maintain cooperative working relationships with individuals and agencies internal and external to the unit and/or institution.
22. Ability to solve problems related to intake, accounting, receptions, and patient relations.
23. Ability to work with the media to create advertising and markets plans.
24. Ability to keep patient data confidential.
25. Ability to interpret policies, procedures, and guidelines.
26. Ability to interpret a variety of financial, diagnostic, and internal codes.
27. Ability to use independent judgment and resolve problems quickly.
28. Ability to identify work priorities and follow them to complete daily tasks.

Condition of Employment

Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment: Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.