Medical Office Coordinator - Dallas TX

Do you want to join an organization that invests in you as a(an) Medical Office Coordinator? At Texas Back Institute, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

Position Summary:

Under general supervision, this position is responsible for ensuring seamless care for patients by acting as liaison between patients, TBI Physicians and insurance companies. The position will assist in scheduling prescribed diagnostic testing, injections or other services as requested by the physicians and counsel the patients on their insurance benefits and co-payments as well as obtaining and maintaining accurate patient demographics. Must maintain service standards and superior customer service at all times for all responsibilities

Responsibilities:

• Act as liaison between patient, physician and insurance company and assists patients with the next level of their care with regards to financial responsibility and scheduling
• Verify patient insurance eligibility and benefits using technology tools, the telephone and the internet to ensure compliance with the clinic’s policies and procedures
• Coordinate with insurance providers and clinic to obtain referrals and pre-authorizations. Document these findings into the appropriate system(s)
• Verify medical necessity and coordinate with clinicians to obtain updated information
• Coordinate and communicate with other departments and physicians to assist with scheduling and financial responsibilities
• Coordinate and work closely with TBI approved and preferred facilities and vendors for diagnostic testing / treatment etc. that has been referred outside of Texas Back Institute
• Maintain appropriate relationships in the best interest of the patient and TBI
• Work closely with patient and act as financial counselor to assist in the identification and collection of patient financial responsibilities
• Communicate with patients to obtain any missing information necessary to achieve financial clearance
• Review all demographic information for accuracy and completeness.
• Understand and practice other duties which include check in/check out processes, scheduling new patients, template changes, process cash/credit card payments and balance transactions at end of each day, benefits verification, confirming appointments, etc.
• Work orders to ensure timely and accurate processing.

General Responsibilities:

• Treat patients and co-workers using our service standards at all times
• Attend and participate in department meetings, and training classes
• Keep organized and up-to-date all forms used and required by TBI standards and Best Practices
• Be initial contact for customer complaints and/or refer dissatisfied patients to a manager

• Maintain and promote HIPAA compliance in all areas
• Other duties as assigned

Minimum Requirements:

• • High School Diploma or GED
  • At least two years prior medical experience
  • At least two years prior experience with insurance with extensive knowledge about in and out of network benefits

   Core Competencies:

  • Proficient in the use of general office equipment (fax, copier and computers)
  • Proficient data entry and typing skills (minimum 30 WPM minimum) with working knowledge of Microsoft applications
  • Exceptional problem solving and analytical abilities
  • Demonstrate team work with ability to work with others and assist others when needed
  • Proficient use of computer skills and other technology to increase quantity and/or quality of work
  • Display a positive attitude and optimism about the organization and work to be done
  • Show detailed attention to all tasks required for pre-certification
  • Demonstrate excellent ability to communicate verbally and in writing to a diverse group of people
  • Show sensitivity and respect to the needs and feelings of internal and external customers with appropriate customer service
  • Is dependable and reliable with meeting goals, deadlines and other performance expectations
  • Is able to relate effectively with others and understands how to approach or respond to individuals based on their personal style

  Physical Demands:

  While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands and fingers to handle or feel, occasionally walk or stand and infrequently carry boxes/supplies of 10 lbs or less.

Benefits

Texas Back Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.