Medical Office Front Desk/Authorizations

IntelliRad Imaging is a well-established hospital-based radiology group practicing in the greater Miami-Dade and Broward area. We are expanding our practice to include pre- and post-surgery clinic visits with our interventional and neurointerventional radiology patients. IntelliRad currently has 50 physicians, thirteen advanced practice professionals.

BILINGUAL (Spanish/English) Front Desk and Authorizations Associate is needed for an interventional and neurointerventional radiology group. Patients will be seen at our clinic in Plantation. Applicant MUST be fluent in both Spanish and English. Applicant MUST have excellent communication and customer service skills, as well as be computer/tech-savvy. Experience with Meditech and eClinicalWorks is required.

Candidates will need to undergo a background check.

Administrative responsibilities include, but are not limited to:

• Input all patient demographics into ECW
• Obtain all proper documents prior to scheduling an appointment
• Patient calls to confirm patients and schedule telemedicine visits
• Pre-authorization calls/faxes/emails to referring physician offices
• Pre-authorizations calls/faxes/emails to insurance companies
• Patient calls to schedule outpatient imaging studies at hospitals
• Answering calls and texts from hospital nurses and interventional radiologists
• Utilizing scheduling software for telehealth and clinic patients
• Other job duties as assigned

What are the requirements needed for this position?

• Bilingual - English/Spanish
• High School Diploma or equivalent
• A minimum of two years' experience in contact center or healthcare is required
• Proven understanding of Microsoft operating systems and Google products
• Medical office or medical scheduling knowledge
• Detail-oriented personality
• Good communication skills with the ability to provide great customer service
• Good interpersonal and active listening skills

What are the working conditions and physical requirements of this job?

• Sitting for long periods of time
• Extensive use of the phone/computer

Benefits:

• 100% paid employee healthcare insurance (family members may be insured at employees' expense)
• Dental
• Vision
• Vacation/paid time off
• 401k
• 401k matching

Applicants must be located in Broward.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Radiology

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• ECW: 2 years (Required)

Work Location: In person