We are seeking an experienced, highly-skilled Medical Front Desk Coordinator to join our busy medical office team. This critical role is the first point of contact for our patients and requires a professional, empathetic, and exceptionally organized individual. The ideal candidate will have aproven track record in medical front office operations, mastery of electronic health records (EHR), and expertise in patient registration, scheduling, and payment processing.
Key Responsibilities
Patient Registration & Check-In/Out: Warmly greet and register patients, verifying all necessary demographic and insurance information at every visit. Manage patient flow efficiently.
Scheduling appointments (new and follow-up) and managing the physician's schedule template.
Electronic Health Record (EHR) updates, ensuring data accuracy and compliance.
Insurance Verification & Financial Counseling: Verify patient insurance eligibility and benefits prior to services. Collect and process co-pays, deductibles, and past-due balances accurately.
Communication & Triage: Professionally manage a high-volume multi-line phone system, appropriately triaging patient calls, routing clinical questions to MAs/nurses, and handling general inquiries.
Administrative Compliance: Maintain strict HIPAA compliance and confidentiality standards in all patient interactions and record keeping.
Records Management: Process incoming and outgoing medical records requests and referrals in compliance with office procedures.
Office Operations: Coordinate supply ordering, maintain the organization and professional appearance of the reception area, and support team members with administrative tasks as needed.
Required Skills & Experience
Minimum 2-3 years of continuous, recent experience working as a Front Desk Receptionist or Coordinator in a medical office setting.
Expert knowledge of medical insurance verification, patient eligibility checks, and collecting patient financial responsibility (co-pays/deductibles).
Exceptional organizational skills, proven ability to manage multiple priorities in a fast-paced clinical environment, and impeccable attention to detail.
Outstanding professional and empathetic customer service skills, with excellent phone and written communication.
Strong computer literacy, including proficiency with standard office software (e.g., Microsoft Office Suite).
Strong typing skills and experience with medical documentation and data entry.
Bilingual abilities (e.g., Spanish/English) are required and a strong asset in serving our diverse patient base.
Numbers & Facts
Location
Palm Desert, CA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Call Routingunmatched
Co-Paymentsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Qualityunmatched
Demographicsunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
Financial Managementunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Maintain Complianceunmatched
Medical Officeunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Medical Treatmentunmatched
Medicineunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Nursingunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Registrationunmatched
Payment Processingunmatched
Record Keepingunmatched
Records Managementunmatched
Regulatory Complianceunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Telephone Triageunmatched
Typingunmatched
Writing Skillsunmatched
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