The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.
Responsibilities
Greet and welcome patients, physicians, and other visitors when they arrive
Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
Collect patient co-pays
Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Ensure reception area is tidy and presentable
Qualifications
Minimum Education
Required:
High School Diploma
Preferred:
Associate's degree in a related field such as Healthcare or core sciences
Minimum Experience
Required:
None
Preferred:
Previous experience in an outpatient medical setting, physical therapy preferred
Knowledge Skills and Abilities
Strong customer service and interpersonal skills
Strong verbal and written communication skills
Hands-on experience with office equipment (e.g. computers, fax machines and printers)
Proficient in Microsoft Office Suite (Outlook, Word, etc)