Medical Office Manager

The Medical Office Manager oversees a medium-sized team of 6 to 15 staff members, ensuring efficient daily operations within a medical practice. Reporting directly to the Practice Owners, this role is responsible for managing patient records, coordinating billing processes, supervising staff, and fostering exceptional customer service. The manager also facilitates staff training and development while occasionally traveling to other clinics (between Upland and Glendora) to maintain consistent standards across locations.

Responsibilities

• Supervise and support a team of medical office staff
• Manage accurate and confidential patient records
• Coordinate billing and insurance claim processes
• Deliver high-quality customer service to patients and visitors
• Provide training and development opportunities for staff
• Ensure compliance with healthcare regulations
• Utilize specific Electronic Health Records (EHR) software for office management
• Travel occasionally to other clinics or offices as needed

Preferred Qualifications

• 2+ years of experience in medical office management
• Associate's degree in Healthcare Administration or related field
• Proficiency with Electronic Health Records (EHR) software
• Strong skills in staff management and scheduling
• Experience with healthcare compliance and budgeting
• Excellent problem-solving, communication, and leadership abilities
• Demonstrated customer service skills