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Medical Office Manager

Integrated ENT, Allergy and Immunology
  • Woodbury, NY
  • Full-time
14 days ago

Job Description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Essential Duties and Responsibilities


  •  Provide direct supervision and day-to-day leadership to practice staff, including Medical Assistants and Patient Specialists. 
  •  Ensure adequate staffing and coordinate coverage for employee absences, including sick and vacation time. 
  •  Function effectively in both clinical and administrative support capacities as needed to support practice operations. 
  •  Partner with leadership to identify operational challenges and opportunities and develop practical solutions to improve practice performance. 
  •  Monitor provider schedules to ensure appropriate utilization and achievement of established benchmarks; communicate concerns or barriers to leadership. 
  •  Evaluate staffing needs based on practice productivity, patient volume, and operational requirements, and make recommendations regarding appropriate staffing levels. 
  •  Ensure adequate provider and staff coverage to support patient needs and continuity of operations. 
  •  Participate in the recruitment, interviewing, hiring, onboarding, and orientation of new practice staff. 
  •  Ensure employee performance evaluations are completed in a timely manner, establish appropriate performance goals for supervised staff, and make recommendations regarding compensation adjustments when appropriate. 
  •  Oversee biweekly employee timesheets and monitor timekeeping activities for accuracy and compliance. 
  •  In collaboration with the Medical Director and executive leadership, identify provider-related operational concerns and assist with resolution, communication, and follow-up. 
  •  Collaborate with the Quality Manager and other appropriate team members on UDS, PCMH, ACO, Maine Health Home, and other quality initiatives. 
  •  Participate in meetings and initiatives related to quality improvement, operational efficiency, and patient care. 
  •  Evaluate workflows, systems, and processes to identify opportunities for greater efficiency, effectiveness, and continuous improvement. 
  •  Support the development and implementation of policies and procedures related to practice operations and patient service. 
Competencies


  •  Highly organized, proactive, detail-oriented, and goal-driven. 
  •  Strong leadership, supervisory, and interpersonal skills. 
  •  Ability to identify problems, analyze information, and develop practical solutions. 
  •  Ability to prioritize multiple responsibilities and work independently and efficiently. 
  •  Strong written and verbal communication skills. 
  •  Ability to work with and interpret large data sets with appropriate clinical guidance. 
  •  Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel. 
  •  Strong commitment to teamwork and collaboration within a multidisciplinary healthcare environment. 
  •  Excellent professional and telephone communication skills. 
  •  Commitment to improving patient care, service, and overall practice performance. 
General Expectations


  •  Demonstrate commitment to the mission, vision, and values of the organization. 
  •  Maintain a professional manner and consistently demonstrate respect, honesty, integrity, and dignity when interacting with patients, families, employees, providers, and other members of the healthcare team. 
  •  Promote teamwork and the continuous improvement of patient care and practice operations. 
  •  Maintain punctuality and use work time effectively. 
  •  Perform responsibilities in a conscientious, cooperative, accurate, and timely manner. 
  •  Maintain a professional appearance and conduct. 
  •  Protect the confidentiality of patient, employee, and organizational information and comply with all applicable confidentiality and privacy requirements. 
  •  Comply with the organization's Standards of Conduct, Compliance Program, policies, and procedures. 
  •  Demonstrate compliance with organizational standards as part of ongoing performance evaluation.

Numbers & Facts

LocationWoodbury, NY
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Analysis Skillsunmatched
  • Benchmarkingunmatched
  • Business Continuity Planning (BCP)unmatched
  • Clinical Practices/Protocolsunmatched
  • Clinical Supportunmatched
  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Data Setsunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Establish Prioritiesunmatched
  • Health Insuranceunmatched
  • Healthcareunmatched
  • Identify Issuesunmatched
  • Interpersonal Skillsunmatched
  • Leadershipunmatched
  • Medical Assistanceunmatched
  • Medical Officeunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • Needs Assessmentunmatched
  • Office Managementunmatched
  • Onboardingunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operational Supportunmatched
  • Organizational Skillsunmatched
  • Patient Careunmatched
  • Patient Confidentialityunmatched
  • People Managementunmatched
  • Performance Analysisunmatched
  • Performance Managementunmatched
  • Performance Reviewsunmatched
  • Policy Developmentunmatched
  • Policy Implementationunmatched
  • Presentation/Verbal Skillsunmatched
  • Procedure Developmentunmatched
  • Procedure Implementationunmatched
  • Quality Assuranceunmatched
  • Quality Managementunmatched
  • Regulatory Complianceunmatched
  • Set Goalsunmatched
  • Staff Requirementsunmatched
  • Team Playerunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Vision Planunmatched
  • Workflow Analysisunmatched
  • Writing Skillsunmatched

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