Description
About the Role
The Front Desk Clerk serves as the first point of contact for patients, providers, and visitors, playing a key role in delivering an exceptional patient experience. This position is responsible for coordinating front office operations, including patient registration, appointment scheduling, insurance verification, payment collection, and administrative support. The ideal candidate is professional, detail-oriented, compassionate, and thrives in a fast-paced healthcare environment. Bilingual English/Chinese.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Welcome patients and visitors in a courteous, professional manner and ensure a positive first impression.
- Accurately register and check in patients by verifying identification, demographic information, insurance coverage, and referral documentation.
- Update and maintain patient records within the Radiology Information System (RIS).
- Collect co-pays, deductibles, balances, and other patient payments while ensuring accurate documentation and reconciliation.
- Complete required patient registration forms and obtain necessary signatures.
- Scan and upload medical, insurance, and registration documents into the RIS system.
- Schedule, reschedule, and confirm appointments while providing patients with exam preparation instructions.
- Support office operations by performing additional duties as assigned by leadership.
Qualifications
- At least one (1) year of medical front office experience and knowledge required, including patient scheduling, registration, and insurance verification.
- Previous experience in a radiology, imaging, or specialty medical practice preferred.
- Knowledge of insurance eligibility, authorization processes, and healthcare registration procedures.
- Experience working with Radiology Information Systems (RIS), Electronic Medical Records (EMR), and other healthcare software platforms preferred.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Ability to prioritize tasks, multitask effectively, and remain calm in a busy healthcare environment.
- Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive patient information.
- Compassionate, patient-focused approach with a commitment to providing outstanding service.
- High school diploma or GED required
- Bilingual English/Chinese
Primary Schedule:
- Monday – Friday: 8:30 AM – 5:00 PM
- Every other Saturday: 8:30 AM – 5:30 PM
Environmental Job Requirements and Working Conditions
- Our organization follows an in person work structure where the expectation is to work onsite on a weekly basis. The hospital is located at 14662 Newport Ave, Tustin, CA 92780.
- The total compensation target pay range for this role is $20.00 - $22.00 per hour. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at
humanresourcesdept@astranahealth.com
to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.