Medical Office Receptionist

Medical Office Receptionist 

Primary Care medical office

Full-time

Flexible hours

$16.00 - $23.00

Non-Exempt

Medical Office Receptionist Benefits

• Annual performance review, performance-based merit increase
• Health, dental and vision benefits available  with coverage effective the first of the month following date of hire
• Full complement of voluntary benefits
• $1,000 annual employer HSA contribution for  employees enrolled in CNYFC high deductible health plan
• Free office visits with NP or PA for  who are patients of the practice and enrolled in CNYFC high deductible health plan
• $1,000 Employer Contribution to employees enrolled in CNY FC HSA plan
• Waiver program for health benefits ($3,000/yr)
• 401K after six months with up to 7% combined employer match and annual discretionary profit-sharing contribution
• Generous paid time-off that increases with years of service
• 8 paid holidays per year
• Closed on major holidays Free onsite parking
• Free lunch daily
• Scrub reimbursement

CNY Family Care's commitment to excellence sets us apart and guides us as we provide care for our community.  The Receptionist position will be part of our professional  first contact staff. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team and deliver high level of customer service. 

Medical Office Receptionist Responsibilities

• Acknowledge and greet patients as they approach the desk.
• Review and updates all demographic/insurance information.
• Collect co-pays and balances as needed and enter payment into patient account. Balance cash drawer at the end of shift.
• Responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner. Route calls appropriately taking accurate and complete phone messages when necessary.
• Schedule, cancel, or reschedule appointments when necessary. 
• Document clinical messages in EMR based on established policy and procedures. Responsible for accurate documentation, reporting, and responses to patients relative to health issues. 
• Follow established scheduling protocols and direct clinical concerns to the appropriate provider’s staff for triage.
• Perform a variety of clerical duties including preparing mailings, filing, faxing, scanning and photocopying.
• Maintain confidentiality at all times following the HIPAA guidelines.

Medical Office Receptionist  Education/Experience

• High school diploma or general education degree (GED) required; one to two years of college preferred.
• Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.
• Demonstrated knowledge of medical terminology and procedures.
• Knowledge of medical insurances and various policies/requirements necessary to obtain verifications.