Medical Office Scheduler II

Join Our Team: If you are passionate about healthcare and enjoy working in a dynamic environment, we want to hear from you! Southeast Orthopedic Specialists offers competitive compensation and benefits, as well as opportunities for professional development and growth. Join us in making a difference in the lives of our patients every day.

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

As Southeast Orthopedic Specialists continues to grow, we are looking for a Medical Office Scheduler in our Corporate Headquarters. Please see below for the functions and requirements for this position. 

ESSENTIAL FUNCTIONS

• Schedule clinic appointments including consultations, and follow-up visits, utilizing practice’s CPS/GE Centricity, and the Scheduling Assistant tool. Collect all pertinent demographic, insurance, and medical information and enter into CPS.
• Obtain patient demographic information and insurance eligibility; updates and confirms necessary information to allow processing of claims to insurance plans.
• Utilizes templates, scheduling assistant, and referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time appointment is scheduled.
• Successfully processes referrals through the referral system, contact patients to schedule appointment and import referrals/documents to patients’ chart.
• Answer and resolve all incoming calls and requests in a timely, accurate manner. Communicate with the director and/or supervisor about potential patient concerns. Triage and relay necessary messages to appropriate staff member.
• Facilitate communication with referring providers to ensure patient is prepared for activation upon arrival of their appointment.
• Participates in the daily operations of the processing patient appointment requests as a team, alongside the referral coordinator team members to enhance the patient experience and patient delight.
• Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines.
• Other duties as assigned.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Minimum two years’ experience in the healthcare field is required and previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with strong background with computers and data entry.
• Working knowledge of Centricity Practice Management is a plus.

KNOWLEDGE

• Knowledge of medical terminology, ICD and CPT.
• Federal, state and HIPAA privacy regulations.
• Knowledge of scheduling patients in a clinic/medical practice setting.

SKILLS

• Effective verbal and written communication skills.
• Strong interpersonal, written and oral communications skills.
• Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
• Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively at all times).
• Represent Southeast Orthopedic Specialists in a professional manner related to appearance, communication and the maintenance of patient confidentiality.

ABILITIES

• Ability to multi-task in a fast-paced environment.
• Ability to understand patient demographic information and determine insurance eligibility.
• Ability to have consistent attendance and punctuality.
• Ability to effectively incorporate the use of technology into day-to-day tasks (Outlook, Microsoft Office Suite, CPS/GE Centricity and Scheduling Assistant).
• Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Combination of bending, lifting, and transferring activities.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be read and signed.

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