Administrative Skills, Call Centers, Certified Medical Assistant, Childcare, Co-Payments, Community Health, Current Procedural Terminology (CPT), Data Quality, Demographics, English Language, HIPAA (Health Insurance Portability and Accountability Act), Homeless Services, ICD-10, Informed Consent, Insurance, Lift/Move 25 Pounds, Medicaid, Medical Office, Medical Record System, Medical Records, Medicare, Medicine, Operational Support, Patient Confidentiality, Patient Registration, Reconciliation, Spanish Language, Urgent Care
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Job Type
Full-time
Description
Job Title: Medical Office Specialist
Classification: Full Time/ Non- Exempt
Reports to: Clinic Director
Salary: 17.00 - $19.00
Summary: The Front Office Worker serves as the first point of contact for patients in a Community Health Center (CHC). This position plays a vital role in advancing the organization's mission to provide accessible, high-quality, and culturally competent care to medically underserved populations. The Front Office Worker supports patient access, clinic flow, and revenue integrity while delivering respectful, trauma-informed, and patient-centered service in a fast-paced, high-volume environment.
Responsibilities:
Patient Access & Experience
- Greet patients and visitors in a respectful, welcoming, and nonjudgmental manner
- Serve a diverse patient population, including uninsured, underinsured, Medicaid, Medicare, migrant, homeless, and limited-English-proficiency patients
- Maintain patient confidentiality and comply with HIPAA and organizational privacy standards
- Respond appropriately to patient concerns, barriers, and social needs, escalating when necessary
- Promote a calm, supportive environment, even during high-volume or high-stress situations
Registration, Eligibility & Sliding Fee Scale
- Register new patients and update existing patient demographic information accurately
- Verify insurance eligibility and coverage at each visit
- Explain sliding fee discount program eligibility and payment expectations clearly and respectfully
- Collect co-pays, sliding-fee payments, and outstanding balances per policy
Scheduling & Clinic Flow
- Schedule, reschedule, and cancel appointments according to clinic access standards
- Support same-day, urgent care, and walk-in workflows
- Communicate appointment delays, provider changes, and rescheduling needs to patients
- Coordinate with clinical staff to ensure smooth patient flow and minimize access barriers
Administrative & Operational Support
- Enter and maintain accurate patient information in the Electronic Health Record (EHR)
- Manage incoming phone calls, patient messages, referrals, and documentation
- Scan and upload required documents (IDs, insurance cards, consent forms)
- Follow front office workflows, policies, and HRSA-compliant procedures
- Participate in daily front desk reconciliation and reporting as assigned
- Assist in additional areas of the practice as needed (Call Center, Patient Rooming, Eligibility)
Requirements
Qualifications/Experience:
- 3-5 years' experience in Medical Office Setting
- Certified Medical Assistant
- Experience with E-clinical Works
- CPT Coding and ICD-10 knowledge
- Ability to Speak Spanish
- Reliable Work Attendance
Time/Physical Requirements
- Monday-Friday, 8:00am-5:00pm/40 hours per week.
- Some evening and weekend activities may require flexing schedule
- Tasks occur in both medical office and clinic setting
- Able to lift 25lbs and perform normal duties associated in a clinic and office setting.
C
Coastal Bend Wellness Foundation