Calendar Management, Co-Payments, Communication Skills, Community Health, Customer Support/Service, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Quality, High School Diploma, Medical Record System, Medical Records, Multilingual, Multitasking, Nonprofit, Office Equipment, Patient Care, Quality of Care, Reconciliation, Record Keeping, Spanish Language, Team Player
Join MyCHN as a Patient Services Specialist
At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.
Why You’ll Love Working Here
- Mission-driven, community-focused organization
- Supportive, team-based culture
- Opportunities for career growth and development
- The chance to make a real impact in underserved communities
What You’ll Do & Bring
As a Patient Services Specialist (PSS), you’ll be the first point of contact for our patients—delivering exceptional customer service while ensuring smooth front-office operations and a welcoming patient experience.
Key Responsibilities:
- Provide high-quality customer service to patients, families, and community partners
- Schedule appointments, confirm visits, and manage patient flow using EHR systems
- Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
- Assist patients with registration, forms, and understanding visit requirements
- Communicate clearly via phone and in person, routing messages appropriately
- Collect and reconcile payments, co-pays, and cash drawer transactions
- Address patient concerns with professionalism and escalate when needed
What You Bring:
- High school diploma or GED
- Strong communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Experience with office equipment and scheduling systems
- Team-oriented mindset with a commitment to patient care
- Ability to handle sensitive situations with professionalism and empathy
- Preferred: Bilingual in Spanish
- Preferred: Experience in a medical or dental front office setting
Ready to Make a Difference?
Join a compassionate, fast-paced team where your work truly matters.
Apply today and grow your career with MyCHN.