Medical Practice Manager

Kinston Community Health Center (KCHC) is seeking an experienced and mission-driven Medical Practice Manager to lead the daily clinical and administrative operations of our OB and Family Medicine practices. This role is ideal for a healthcare leader with strong operational insight, people-management skills, and a commitment to delivering high-quality, patient-centered care in a Federally Qualified Health Center (FQHC) setting.

The Medical Practice Manager plays a key leadership role in optimizing workflows, supervising multidisciplinary teams, monitoring performance metrics, and ensuring regulatory and operational compliance. Through collaboration with providers, clinical leadership, quality, finance, and access teams, this position directly supports KCHC's mission by enhancing the patient experience, improving care delivery, and driving operational excellence.

What We Offer

• Competitive salary commensurate with experience

• Comprehensive benefits package, including medical, dental, vision, life insurance, and retirement

• Generous paid time off and paid holidays

• A collaborative, mission-driven work environment focused on quality care, accountability, and community impact

• Opportunities to lead, influence practice operations, and contribute to continuous improvement initiatives

Position Summary

The Medical Practice Manager is responsible for overseeing the daily clinical and administrative operations of the OB and Family Medicine practices to ensure efficient workflows, high-quality patient care, regulatory compliance, and an exceptional patient experience. This role provides direct leadership and supervision to clinical and support staff, including providers, nurses, medical assistants, and administrative personnel, while monitoring performance metrics, optimizing scheduling and patient flow, and implementing process improvements. The Medical Practice Manager collaborates closely with clinical leadership, quality, finance, and access teams to support quality initiatives, manage resources and budgets, ensure accurate documentation and billing practices, and maintain compliance with applicable federal and state regulations. Through effective leadership, accountability, and collaboration, this position supports Kinston Community Health Center's mission, operational excellence, and commitment to patient-centered care.

Qualifications

Education:

• Associate Degree in Nursing (ADN), Bachelor of Science in Nursing (BSN), OR Masters of Science in Nursing (MSN) preferred

Certifications & Licenses:

• Current, unrestricted Registered Nurse (RN) license in the State of North Carolina preferred
• Current BLS certification with the ability to effectively perform CPR in emergency situations, or ability to obtain within 3 months of employment

Experience:

• 3-5 years of related experience preferable in a FQHC clinical setting to include a minimum of 3 years in a supervisory capacity.

Skills:

• Strong organizational, analytical, and leadership abilities.
• Knowledge of EHR and health management systems.
• Skilled in process improvement, scheduling optimization, and performance metrics.
• Excellent communication and interpersonal skills.
• Skilled in managing budgets and resource allocation a plus.
• Proficient in Microsoft Office Suite.

Essential Duties and Responsibilities

Operational Management:

• Oversee daily operations to ensure efficient patient flow and high-quality care.
• Ensure compliance with regulatory requirements, quality standards, and organizational policies and procedures.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement strategies to enhance performance.
• Work with other clinical and access leadership to align goals for improved patient outcomes.
• Implement policies and procedures to enhance operational efficiency and patient care.
• Take ownership of department successes and challenges, prioritizing organizational results.
• Oversee inventory management and ordering of supplies.

Staff Supervision and Development:

• Supervise and provide leadership to clinical and administrative staff, including providers, nurses, medical assistants, and other support personnel.
• Develop and maintain Patient Care Teams.
• Foster a culture of teamwork, collaboration, communication, and continuous improvement, providing coaching, feedback, and professional development opportunities for staff.
• Actively listen to staff ideas, valuing diverse opinions and respecting all staff.
• Communicate clear expectations to staff.
• Educate staff on vaccine protocols and guidelines, including cold chain management and documentation requirements.
• Engage in healthy conflict and encourage open communication.
• Conduct regular staff meetings, performance evaluations, and training sessions to ensure alignment with organizational goals and standards of care.

Patient Experience and Satisfaction:

• Promote a patient-centered approach to care delivery, emphasizing compassion, respect, and cultural sensitivity.
• Monitor patient satisfaction surveys and feedback mechanisms to identify opportunities for improvement and address patient concerns or grievances.
• Implement initiatives to enhance the patient experience, streamline processes, and reduce wait times.

Financial Management:

• Collaborate with the finance department to develop and manage budgets, monitor expenses, and optimize revenue generation.
• Ensure accurate coding, documentation, and billing practices to maximize reimbursement and minimize denials.
• Identify opportunities for revenue growth and cost containment while maintaining high-quality care delivery.

Quality Assurance and Compliance:

• Work closely with the Director of Quality to assist in implementing quality assurance programs and initiatives to maintain high standards of clinical care and patient safety.
• Ensure compliance with regulatory requirements (ex. OSHA, HIPAA, PCMH), accreditation standards, and quality improvement initiatives.
• Conduct regular audits and assessments to monitor compliance with clinical protocols, documentation standards, and performance measures.
• Collaborate on strategic planning and decision-making with management and other clinical leaders.

Work Environment

• Must be able and comfortable working in a variety of settings including, but not limited to clinical environments and office spaces.
• Must be able to work nights and weekends as departmental needs arise.

Travel Requirements

• None

Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information.
• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions.
• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.
• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community.
• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.

Knowledge, Skills, and Abilities

• Delivers high-quality customer service with professionalism and cultural sensitivity.
• Actively listens and communicates clearly across diverse populations.
• Maintains confidentiality and handles sensitive information with discretion.
• Applies knowledge of clinical and administrative standards and institutional policies.
• Manages time effectively, prioritizing tasks and meeting deadlines.
• Demonstrates community awareness and understanding of the population served.
• Projects a professional image and provides leadership when delegating or guiding team efforts.

Physical Demands

• Occasionally required to sit, walk, reach, and handle materials.
• May be required to lift or move items up to 25-50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervisory Responsibilities

• Leads Medical Assistants.
• Oversees daily operations and staff performance to ensure alignment with KCHC's mission and goals.
• Conducts regular check-ins with providers.
• Provides coaching, feedback, and performance evaluations.
• Manages scheduling, timekeeping, and staffing coverage.
• Supports hiring, onboarding, and training staff.
• Ensures compliance with organizational policies and promotes accountability and teamwork.
• Addresses employee concerns in coordination with HR and recognizes strong performance.
• Maintains professionalism, patient-centered service, and alignment with KCHC's core values.

Compliance Responsibilities

As part of Kinston Community Health Center's commitment to ethical practices and regulatory compliance, all employees are expected to:

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.
• Promptly report any known or suspected violations of compliance/safety standards.

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.