Medical Practice Patient Representative

Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better. 

Summary:

Provides clerical and administrative support and coordinates the patient care activities for medical practice.

Responsibilities:

1. Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
2. Ensures accuracy of patient's information, including demographics and insurance.
3. Answers phones, routes call, takes messages, and assures accurate communication both verbally and via the EMR system
4. Registers, verifies, and schedules patient appointments, testing, and referrals.
5. Schedules and reschedules appointments according to office protocols
6. Monitor applications and manage worklists as applicable.
7. Collects co-pays and reconciles money for deposit.
8. Obtains and coordinates record retrieval for new and established patients.
9. Performs intake and processing of medical records and other documentation where applicable.
10. Fulfills all compliance responsibilities related to the position. 
11. Maintains and Models the Organizations values.
12. Demonstrates regular, dependable, and predictable attendance.
13. Performs other duties as required.

Education Skills Experience:

Required: High School graduate or equivalent. Microsoft Office Suite experience preferred, Data Entry, Excellent Communication Skills (written and verbal). Minimum Experience: Six months.

Other Information:

Ability to travel between practices as needed.

Working Conditions:

Manual: Little or no manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Nuvance Health Med Practice CT

Org Unit: 573

Department: DB Gastroenterology

Exempt: No

Salary Range: $18.13 - $34.50 Hourly