Medical Receptionist (30 hours)

Job Description

Join Grand Canyon Education as a Patient Services Representative and become a vital part of a team dedicated to delivering an exceptional patient experience. In this dynamic, fast-paced role, you'll be the welcoming voice and trusted resource for patients-coordinating appointments, managing communications, and ensuring accurate medical records while upholding the highest standards of care and compliance. If you're detail-oriented, thrive on helping others, and enjoy working in a collaborative, purpose-driven environment, this is your opportunity to make a meaningful impact every day.

Please note - this is a 30 hour p/week role

Primary Responsibilities /Accountabilities/ Essential Functions:

• Answer incoming calls to respond to inquiries made by patients, vendors, and insurance companies. Responds to client voicemails.

• Schedule patient appointments via telephone.

• Obtain complete and accurate medical history, including medications.

• Enter all patient data into electronic medical record

• Screen and route patient calls to other clinic employees

• Ensure accurate registration, appointment scheduling and follow-up appointment scheduling in database.

• Obtain patient demographic and verifying insurance information

• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.

• Obtain patient authorization for medical records release (HIPAA compliance).

• Communicate information related to COVID-19 with quarantine isolation team

• Answer general questions related to COVID 19

• Other duties as assigned.

Equipment Used and Responsibility

• Basic interpersonal and communication skills.

• Ability to apply knowledge of office procedures and carry out tasks accordingly.

• Ability to utilize the EMR system effectively.

• Ability to demonstrate attention to detail.

• Must be flexible, organized, and function well under pressure.

• MS Office Suite proficiency.

Supervisory Responsibilities

None.

Experience/ Education

• Minimum of a High School Diploma or equivalent required.

• 1 - 2 years of experience in customer service.

• Previous experience in a medical practice desired.

• Experience with Microsoft Programs preferred.

• Must successfully pass a background check.

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