Calendar Management, Communication Skills, Customer Support/Service, Demographics, Health Insurance, Healthcare, Healthcare Providers, Healthcare Software, Insurance, Mail Processing, Medical Office Administration, Medical Record System, Medical Records, Medicine, Outpatient Care, Patient Assessment, Patient Charts, Patient Follow-up, Patient Registration, Prepare Correspondence, Presentation/Verbal Skills, Procedure Development, Quality Management, State Laws and Regulations, Team Player, Telephone Skills, Voice Mail, Writing Skills
Medical Receptionist or General Medicine Clerk
The Medical Receptionist will be responsible for performing daily reception duties, including answering phone calls and assisting callers; scheduling and checking daily appointments; and preparing routine correspondence related to clients. The incumbent is also responsible for scheduling appointments, utilizing a medical management records software program; checking insurance status of each appointment; and collecting fees for charges. S/he will also provide support to other staff members within University Health Services, when needed.
Examples of Duties:
- Perform daily reception duties for the Department of General Medicine
- Greet and direct visitors
- Answer phone calls, assist callers and/or document messages and forward to the appropriate health care provider
- Schedule and check daily appointments
- Retrieve and return voice mail messages
- Make and/or send out appointment reminder letters and/or phone calls in accordance with departmental protocol
- Open and process mail
- Prepare routine correspondence related to clients
- Close and secure all front receptionist desk when last patient has checked out
- Organize waiting area and remove any patient information from the desk and/or counters and file all records accordingly
- Remove patient charts from desk and sort and file
- Ensure that all patient's seen that day have been logged into the electronic health record system
- Monitor the waiting room and patient area to insure that all patients have been checked in
- Communicate any delays to the clinical area and to patients to maintain the efficient patient flow
- Coordinate with health care providers any emergent situations
- Responsible for the registration of patients ensuring that all required demographic and insurance information is accurately collected and/or updated
- Ensure that the privacy policy has been read and signed by the patient and scan into the electronic health record system
- Check out patients and schedule follow-up appointments, if necessary
- Collect fees for charges and any outstanding balances as appropriate
- Verify all students' immunization records in accordance with all state and departmental regulations for attendance at the university
- Enter immunization records into electronic health record system and other university systems
- Participate in quality improvement activities related to the reception area
- May provide reception coverage for the Counseling Center, when necessary
- Perform other duties as required
Minimum Qualifications:
The incumbent must have at least three years of full-time, or equivalent part-time experience, in office work. Knowledge of student health insurance preferred. Knowledge of clerical office practices and procedures including record keeping, office correspondence control and the uses of office equipment and supplies.
- Knowledge of the types and applications of standard office filing systems
- Skill in operating general office machines and equipment
- Ability to understand and apply the laws, rules, policies and procedures governing the assigned unit activities
- Ability to follow written and oral instructions
- Ability to assemble items of information in accordance with established procedures
- Ability to work accurately with names, numbers, codes and/or symbols
- Ability to file material in accordance with standard filing procedures
- Ability to maintain accurate and current records
- Ability to communicate effectively both orally and in writing
- Ability to establish and maintain harmonious working relationships with others
- Ability to deal tactfully with others
- Ability to explain the laws, rules, policies and procedures governing assigned unit activities
- Ability to perform arithmetical computations with accuracy
- Ability to give written and oral instructions in a precise and understandable manner
- Ability to determine the proper format and procedure for assembling items of information
- Ability to exercise sound judgment
- Ability to deal with confidential material
- Strong customer service skills
The General Medicine Receptionist reports to Receptionist Supervisor