SUMMARY: This role will serve as the first point of contact for patients, providing exceptional customer service while managing front desk operations. Responsible for patient check in and check out, scheduling necessary follow up and ancillary appointments, payment collection, and maintaining accurate patient records.
CORE RESPONSIBILITIES:
- Greet incoming patients using friendly, respectful communication
- Obtaining and documenting up to date demographic information for patients, including updated insurance information, license information, etc.
- Accept patient payments and document accordingly
- Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
- Maintain accurate transaction batches on credit card machine; balance cash drawer
- Assist billing office with problem resolution as necessary
- Notify clinical staff that patient has arrived via the EMR
- Make patient aware of any unusual delay in their appointment time
- Answer incoming telephone calls using proper telephone etiquette and prioritize telephone encounters appropriately.
- Be familiar with forms necessary for patient appointments
- To include scanning, printing, assembling, and mailing patient packets
- Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
- Monitor automated confirmation calls and update EMR
- Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
- Perform other duties to support the mission, vision and values of InterMed.
MISSION AND VALUES:
- Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
- Provide the highest quality care to our patients with a level of service that exceeds their expectations.
- Maintain a positive attitude and always treat our patients and each other with dignity and respect.
- Insist on honesty and integrity from each other and our business partners.
- Make teamwork a core component of our relationships between physicians, staff, and patients.
- Embrace change to better serve our patients.
- Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
- Have fun as we carry out our mission to serve.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Education:
- High School diploma or equivalent required
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to work independently and accurately
- Excellent organizational and multitasking abilities
- Strong communication skills, both written and verbal
- Ability to work well in busy environment
- Proficient with Windows based computer applications
- Flexibility and willingness to work as a team member
- Accurate typing, transcribing, and data entry skills
The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.