Medical Receptionist

Medical Receptionist

Dresden, TN

Customer Operations - Patient & Clinical Care /

Full-time /

On-site

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NuvoAir Medical is a technology-enabled pulmonary care organization focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can't or won't - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.

Living our Company Values

Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients

Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.

Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage

Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit

Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development.

$14 - $16 an hour

Monday - Thursday 8:00am - 5:00pm

What you'll be responsible for:

• Manage patient check-in and check-out processes
• Update and maintain accurate patient contact and insurance information
• Process and obtain insurance authorizations as needed
• Collect patient copays, balances, and other payments
• Prepare, reconcile, and submit daily clinic deposits
• Coordinate all clinic scheduling, including appointments, follow-ups, and schedule changes
• Serve as the primary liaison between the clinic and NuvoAir's internal teams
• Process medical records requests and ensure timely completion
• Coordinate appointments for incoming patient referrals

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team's impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it's not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it's not for everyone and that's okay!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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