Administrative Skills, Certified Medical Assistant, Clinical Data Collection, Clinical Support, Co-Payments, Medical Assistance, Medical Office Administration, Medical Record System, Medical Records, Medical Treatment, Organizational Skills, Outpatient Care, Patient Admissions, Patient Assessment, Patient Registration, Telephone Skills, Telephone Triage, Willing to Travel
Front Desk Receptionist/Ma Floater
The Front Desk Receptionist/MA Floater will be responsible for welcoming patients, collecting essential information and payments, performing administrative and clinical support tasks, and ensuring a smooth and positive experience for patients both in person and over the phone. This role requires flexibility, a high degree of professionalism, and the ability to travel to multiple practice locations (20%)
Front Desk Duties (80%):
- Greet and check-in/out patients in a courteous and professional manner
- Collect co-pays and verify insurance eligibility
- Register new patients and update existing patient demographics in the EHR
- Schedule, confirm, and reschedule appointments
- Answer and triage incoming calls; respond to patient inquiries
- Obtain referrals, medical records, and prepare charts
- Post daily charges and process payments
Floater/Medical Assistant Support (20%):
- Cover front desk or MA duties at various locations based on need
- Assist physicians with patient intake and clinical procedures
- Provide compassionate, confidential communication to patients
- Maintain clean, organized, and stocked clinical and reception areas