Medical Receptionist

The Customer Service Representative provides high-quality support over the phone while assisting with a variety of administrative and front-office tasks.

Key Responsibilities

• Answer incoming calls promptly and route them to the appropriate departments.
• Retrieve and manage voicemail messages, ensuring timely follow-up and call transfers.
• Sort and distribute incoming correspondence from multiple mail sources.
• Greet patients and visitors with professionalism and courtesy.
• Notify staff of visitor arrivals and guide guests to the correct locations.
• Perform general clerical duties, including operating office equipment such as copiers and fax machines.
• Maintain a polished and professional appearance and demeanor at all times.
• Support additional projects and tasks as assigned.
• Safeguard sensitive information and uphold confidentiality standards.
• Schedule appointments, confirm details with patients, and document accurately in the electronic system.
• Follow established procedures to maintain a safe, secure, and compliant workplace.

• Strong phone communication and etiquette skills
• Clear and professional verbal and written communication
• Excellent interpersonal and customer service abilities
• Strong organizational skills with attention to detail
• Familiarity with medical terminology
• Proficiency in operating standard office equipment
• Intermediate knowledge of Microsoft Office applications

• High school diploma or equivalent
• 1+ years of experience in a contact center, customer service, or similar role
• Bilingual in English and Spanish is a plus

• Ability to stand, walk, and bend for extended periods
• Comfortable sitting and working at a computer for long durations
• Ability to lift or move up to 10 pounds occasionally