We are seeking a friendly and organized Medical Receptionist to join our team and provide excellent customer service to patients and visitors. The Medical Receptionist will be responsible for managing the front desk, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Greet patients and visitors and directing them to the appropriate person or department
Answer and route calls, including taking messages and transferring calls as needed
Handle a variety of administrative tasks, such as scheduling appointments, collecting patient demographics, insurance, and payments, managing mail and packages, and maintaining accurate records
Ensure that the reception area is clean and organized at all times
Provide excellent customer service to patients and visitors, including assisting with questions and needs
Handle medical record inquiries
Other duties as assigned
Qualifications:
High School Diploma or Equivalent
Minimum of 1 year of experience as a medical receptionist
Strong communication and customer service skills
Data entry skills required. Knowledge of basic computer skills. Proficiency with computer systems and software, such as Microsoft Office and customer relationship management systems. EMR experience helpful
Ability to multitask and handle a high-volume workload
Fluency in English is required; additional language skills are a plus