Medical Receptionist II

Medical Receptionist Duties and Responsibilities

A medical receptionist: 

•    Welcome and greet patients, vendors, pharmaceutical representatives, and other visitors that walk thru doors/medical office.
•    Check patients in on Athena upon arrival.
•    Verification of patients’ information (phone number, address, insurance, PCP)
•    Scan insurance card (Must be done yearly in January)
•    Scan patient Identification card, Driver’s License
•    Collection of co-payments and any past due balances. 
•    Distribute any forms that are required for patients to fill out. Verify all forms to ensure that all required fields are completed appropriately.
•    Responsible for answering all incoming calls. 
•    Field all phone calls that arrive to the appropriate staff transfer to voice mail or send message via Athena create a case.
•    Utilize our medical office software to schedule new and follow-up appointments for our patients. (No patient should leave office without an appointment).
•    Print and give all orders and labs to patient required by provider prior to next appointment. 
•    Re-schedule patients for providers cancelations.
•    Answer patient questions and aid with directions when necessary.
•    Respond to emails daily that arrive using NNA e-mail communication system.
•    Register new patients and update necessary records and scan on Athena. (New records and authorizations)
•    Process bills, invoices, and patient payments in office. Create a batch/Deposit slip daily and balance at the end of each day.
•    Reconcile all providers schedule at the end of each day. 
•    Maintain confidentiality of all patient records.
•    Manage inventory of necessary office supplies and coordinate reordering by notifying Regional Manager.
•    Ensure that the waiting room environment remains quiet, calm, and welcoming.
•    Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner.
•    Confirm all new patient appointments 3 days prior to appointment.
•    Update all required logs.
•    Call and schedule loss to follow up patients accordingly to policy. 
•    Check Athena inboxes, faxes, label all documents and distribute.
•    Fax all requested lab orders if requested by patient.
•    Answer patient’s portal messages that apply to front desk.
•    Schedule hospital follow up appointments within 2 weeks of hospital discharge.
•    Check voicemails throughout the day and respond.
•    Respond to all patient voice mails within 24 hours. 
•    Drop complete billing claims at the end of each day.

Knowledge: 
•    Job knowledge
•    Computer skills (advance typing)
•    Phone technique experience answering multiple phone lines 
•    Scanning, downloading, filing, E-fax, faxing.
•    Registering new patients.
•    Insurances HMO/PPO/Medical/Managed Care
•    Verification of Benefits

Required: 
•    EMR experience
•    Bilingual required

Skills:
•    Excellent Communications skills frequent interaction with patients, medical professionals, and supervisors. 
•    Problem solving skills and problem-solving skills and personable.
•    Ability to handle a fast-paced environment and prioritize task based on importance.
•    Familiar with Microsoft and desktop publishing software
•    Customer service 

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting, walking, bending, standing, twisting, lifting to 20 lbs.