Medical Receptionist

Front Office Representative – Medical Practice

Our client is seeking a full-time Front Office Representative to join our Lakeland location. This position plays an important role in creating exceptional patient experience by assisting with check-in, check-out, scheduling, phone communication, and overall front office operations.

The Position

The Front Office Representative serves as the first point of contact for patients and helps ensure a smooth and positive healthcare experience. This role requires strong communication skills, attention to detail, and the ability to multitask while maintaining excellent customer service and patient confidentiality.

Location: Lakeland
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Starting Pay: $17.00 to $19 per hour (Based on Experience)

Benefits

• Health Insurance
• 401(k) Plan
• Life Insurance
• Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Weekday Schedule with Work-Life Balance
• Career Growth and Advancement Opportunities

Responsibilities

• Welcome and greet patients in a professional and compassionate manner.
• Perform patient check-in and check-out processes.
• Schedule and coordinate patient appointments.
• Answer incoming phone calls and assist patients with questions.
• Collect co-payments and update patient information.
• Assist patients with forms and required documentation.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Utilize computer systems and electronic medical records (EMR/EHR).
• Provide exceptional customer service while supporting daily office operations.
• Collaborate with clinical staff to ensure efficient patient flow.

Requirements

• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask in a fast-paced healthcare environment.
• Experience with computer systems including Word, Outlook, and healthcare software.
• EMR/EHR experience preferred.
• Knowledge of medical terminology is helpful.
• Previous healthcare front office or customer service experience preferred.

Please apply HERE
or
send an updated resume to cgeraci@theipgteam.com